Apprentice Client Services Administrator ASK4 LTD

Are you looking to start your journey into the world of work and get on the career ladder, working in a growing Technology business? This is a role with varied day to day tasks to provide administrative support within the Client Service department. It demands excellent customer service standards with a can- do attitude and desire to learn.

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Closing date: 09 Aug 2024

Apprenticeship summary

  • Annual wage

    £14,820.00

  • Working week

    Monday to Friday 9am to 5pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    12 Aug 2024

  • Date posted

    3 days ago

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000263870

  • Positions

    1 available

What you will do in your working day

The client services team deal with a variety of different issues that clients and customers face. The CSM team work alongside multiple teams across the business to find a fix and successfully resolve any issue, driving client confidence and retention.

What you’ll be doing:

The Client Service Apprentice role will be varied the day to day of the role will include:

  • Collecting data and making reports for clients

  • Service Improvement Plans

  • Client Escalation Management

  • Preparing materials for presentations

  • Ensuring our systems are up to date with client information

  • Deal with client feedback to ensure it is recorded and actioned and support the team where necessary

You will also have the opportunity to work with the Marketing team and our Graphic Designer to create and update client and customer support collateral and you will also get the chance to work on small projects with the different support teams across the business

 

The training you will be getting

Apprentice Standard Business Administrator Level 3

Attendance at either Hillsborough or City Campus for 5 day sessions and 5 online virtual learning sessions supported by Sheffield College.

Review meetings with the tutor, apprentice and their manager will be scheduled every 8-12 weeks

Content: Key competence and knowledge toward end point assessment:

Knowledge test, project and portfolio of evidence

 

What to expect at the end of your apprenticeship

Further in-house training and potential progression routes for the successful candidate.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4/C plus) Essential
GCSE or equivalent Maths (Grade 4/C plus) Essential

Things to consider

ASK4 Rewards: Bonus Scheme (profit share) Birthday day off Flexible Holiday scheme Hybrid working Additional holidays for volunteering activities Recognition scheme

About the employer

ASK4 is known for being a leading provider of managed broadband and IT services to students and businesses across the UK and 12 European countries. We are growing, expanding our services, and reaching new territories, and we are looking for motivated and dedicated individuals to help us reach our ambitious goals. Our team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across twelve countries. The service we deliver empowers people to live life and work productively, and we strive to create an environment that allows our team to do the same.

Employer

ASK4 LTD

Address

DEVONSHIRE GREEN HOUSE

14 FITZWILLIAM STREET

SHEFFIELD

S1 4JL

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Training

Training provider

SHEFFIELD COLLEGE, THE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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