Apprentice Business and Reception Administrator

A-SAFE HQ LTD

West Yorkshire, HX5 9JP

Closes in 4 days (Sunday 28 July at 11:59pm)

Posted on 10 July 2024


Summary

This is a great opportunity to join at a time of rapid growth. We have huge global demand for our products due to our leading-edge safety innovation, with subsidiaries in seventeen countries. To present a professional, polite front-of-house service to all visitors and callers, creating a positive lasting impression of the company.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday - Starting hours to be agreed

37 hours a week

Possible start date

Monday 5 August

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Overview of Customer Service Level 2 Apprenticeship Standard

The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

 

The standard covers the following:

 

Knowledge

Skills

Behaviours / Attitude

 

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio
Interview
Practical Observation
Professional Discussion

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

Where you’ll work

Habergham Works

Ainley Industrial Estate

Elland

West Yorkshire

HX5 9JP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KIRKLEES COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths and English (grade 4/C or above or equivilent)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Analytical skills
    • Logical
    • Team working
    • Excellent timekeeping
    • Excellent attendance record
    • Microsoft - WORD & EXCEL
    • Polite

    About this company

    Who We Are The A-SAFE Group is a rapidly growing and dynamic environment where open mindedness, curiosity and drive are important. As the market leader, A-SAFE is determined to hold its position and create opportunities for continued growth and development. We have a true global presence including USA, Japan, Australia, Europe, and UAE. We are known for our innovation and ‘can-do’ attitude. A place where talent can thrive and develop as we grow. We invented the first industrial strength polymer safety barrier, revolutionising workplace safety. We’ve been improving world standards ever since, introducing further advanced safety solutions, including our next generation RackEye IOT safety device. Global blue-chip companies use our products including Coca-Cola, BMW, Jaguar Land Rover, Amazon, and Heathrow airport to name but a few

    After this apprenticeship

    We are continually investing in our people and offer bespoke training, professional study support and career opportunities for all – whether that’s helping you fulfil your potential in
    your current role or to help you aim even higher, we’ll work with you to make sure it happens. To help us maintain this ethos, our ‘Grow our own’ committed obligation ensures at
    least 50% of vacancies are filled through internal development and promotion, which can be seen from the success stories on our website.

     


    Opportunity to join the company as a full-time permanent employee, upon completion of apprenticeship.

    Progression to other training following successful employment and achievement of apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    KIRKLEES COLLEGE

    Nichola Barnes

    apprenticeships@kirkleescollege.ac.uk

    07788390025

    The reference code for this apprenticeship is VAC1000263758.

    Apply now

    Closes in 4 days (Sunday 28 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.