Customer Service Apprentice

FIRED UP CORPORATION LTD

HUDDERSFIELD, HD1 3LF

Closes in 14 days (Monday 5 August at 11:59pm)

Posted on 9 July 2024


Summary

To provide pre-and post-sales support for retail customers of Fireplace World and Corby of Windsor: assisting by giving specialist product and service knowledge, raising sales orders, and dealing with after-sales queries and complaints professionally and efficiently.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, Shifts to be confirmed

40 hours a week

Possible start date

Monday 12 August

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Customer Service Level 2 Apprenticeship Standard:

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge:

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge 

Skills:

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge 

Behaviours/Attitude:

  • Developing self
  • Being open to feedback
  • Team working
  • Equality - treating all customers as individuals
  • Presentation - dress code, professional language
  • “Right first time” 

You will complete an End Point Assessment this will involve the following:

  • Showcase/Portfolio
  • Interview
  • Practical observation
  • Professional discussion 

Functional Skills:

  • Level 1 and then Level 2 in maths and English
  • Exemptions may apply if Grade C/4 or above or Functional/Key Skills Level 1 or 2 has been achieved)

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship.

The study day is a Wednesday.

Where you’ll work

FIRED UP BUILDINGS

ST THOMAS ROAD

HUDDERSFIELD

HD1 3LF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KIRKLEES COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths & English (grade 3 or above)

    Desirable qualifications

    BTEC or equivalent in:

    • ICT or Business (grade Pass, Merit or Distinction)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Logical
    • Team working
    • Initiative
    • Non judgemental
    • Decision Making

    Other requirements

    The intention is to train somebody in several customer facing areas of the business so they can be flexible and have the opportunity later to specialise

    About this company

    Fired Up Corporation is a manufacturer and distributor, producing lifestyle products for the home and the hospitality industry. With various product brands using multiple distribution channels, we ensure that we deliver exceptional value to our worldwide customer base. Our Head Office, manufacturing sites and distribution hub are based in Huddersfield, West Yorkshire. We also have operating bases in China and Czechia

    http://www.firedupcorporation.com (opens in new tab)

    After this apprenticeship

    Opportunities may arise in sales focused roles within the business.

    Ask a question

    The contact for this apprenticeship is:

    KIRKLEES COLLEGE

    Eve Cunningham

    ecunningham@kirkleescollege.ac.uk

    0800 7813020

    The reference code for this apprenticeship is VAC1000263728.

    Apply now

    Closes in 14 days (Monday 5 August at 11:59pm)

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