Business Administration Apprentice ROLMAN WORLD UK LIMITED

This would suit you if you are a confident outgoing person who wants to work in a ‘Customer Service’ environment & have an interest in the Automotive or moving machinery industry. You will be dealing with customers across the UK & Europe and your positive ‘can do attitude’ will enable you to enjoy your day assisting customers with their enquiries.

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Closing date: 26 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday - 8 hours per day; shifts to be confirmed

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    05 Jul 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Receive and forward calls from customers effectively and efficiently
  • Take information from customers via phone, email or sales portal
  • Process orders using our integrated Management Information System (MIS)
  • Check orders and the accuracy of information prior to the customer receiving it
  • Identify product from our range
  • Preparing customer shipments for despatch where they have specific or bespoke requirements
  • Liaise with our 2 UK branches regarding any of the above

The training you will be getting

  • Level 3 Business Administration
  • Assessor will visit apprentice at Rolman World every 4 to 6 weeks

What to expect at the end of your apprenticeship

  • It is hoped that the apprentice would like to pursue a career with us and become a Customer Support Executive at Rolman World
  • Following continued growth there would the opportunity to progress to other roles within the business using the skills that they had demonstrated

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience, Physical fitness, Accuracy, Positive Attitude, Calmness, Keen to Learn, Inquisitive, An interest in Motor Vehicles, Data Entry Skills, Honest, Self Reliant


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

We are based at 23-24 Regal Road, Wisbech, PE13 2RQ so the apprentice would need to be able to get to this location. Whilst our offices are generally easily accessible, we do have a mezzanine floor which may need to be accessed. We have limited food preparation area and no canteen, so the apprentice would need to bring their own prepared lunch or go out to find lunch.

About the employer

Rolman World UK is the leading independent supplier for automotive wheel bearing kits in the UK. The company has been in the market since 1967 and has branches in Wisbech, Chorley, and Strathclyde. As a result of continued double digit growth, we are looking for an apprentice Customer Support Executive to join us at our Wisbech site, to train for this exciting role.







PE13 2RQ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Nicola Furnell


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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