Apprentice Sales Administrator

BUFA COMPOSITES UK LTD

MANNINGTREE, CO11 1NH

Closes in 6 days (Wednesday 31 July at 11:59pm)

Posted on 5 July 2024


Summary

We are looking for a detail-orientated, personable Sales Coordinator to join our team to support sales activities and maintain and develop good customer relationships. The role will offer a full overview of the Sales and customer service processes.

Annual wage
£12,979.20 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service specialist (level 3)
Hours
8am – 5pm Monday – Thursday 8am – 4pm Friday

39 hours a week

Possible start date

Monday 5 August

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer Service Specialist Level 3 qualification. 
  • Training schedule has yet to be agreed. Details will be made available at a later date. 

Where you’ll work

FACTORY LANE

BRANTHAM

MANNINGTREE

CO11 1NH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

W S TRAINING LTD.

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English and Maths (grade Level 2/C/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Initiative
    • Patience

    About this company

    Bufa Composites UK – have been a leading supplier to the Composite Industry since 1994. We supply world class products supported by exceptional technical back up and a logistics service focused on exceeding our customers’ expectations.

    https://www.buefa-composites.com/ (opens in new tab)

    After this apprenticeship

    Potential to become a permenant member of the sales team after the completion of the apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    W S TRAINING LTD.

    The Apprenticeship Team

    apprenticeships@wstraining.co.uk

    01284 788005

    The reference code for this apprenticeship is VAC1000262849.

    Apply now

    Closes in 6 days (Wednesday 31 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.