Level 2 Healthcare Support Worker Apprentice


Leicester, LE5 5ED

Closes in 14 days (Sunday 4 August at 11:59pm)

Posted on 4 July 2024


The role will be to assist the multi-disciplinary team to provide exemplary patient administration within the Diagnostic Imagin /Endoscopy department, providing an efficient understanding of patients’ issues, providing business solutions, assisting with bookings service and operating within set protocols.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Healthcare support worker (level 2)
Hours per week: 40 Hours. Days per week: Dependent on rota. Lunch break duration: 30 minutes unpaid.

40 hours a week

Possible start date

Wednesday 28 August


1 Year 3 Months

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Level 2 Healthcare Support worker apprenticeship (Standard) Care Certificate
  • Level 1 & 2 Functional Skills English and maths (If applicable)

Where you’ll work

5 Linden Street




An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Healthcare support worker (level 2)

Equal to GCSE

Course contents
  • Work in line with legislation, policies, standards, local ways of working and codes of conduct that apply to own role
  • Work within the scope of practice, the limits of own knowledge and skills, escalating and reporting to others when needed
  • Work as part of a multi-disciplinary team to provide safe non-discriminatory person-centred care and support in line with individual’s established consent
  • Implement a duty of care, recognising and responding to safeguarding and protection concerns and acting in the best interest of individuals to ensure they do not come to harm
  • Recognise and respond to the signs and symptoms that an individual is in pain, distress or discomfort to maximise comfort and wellbeing
  • Recognise and respond to changes in individuals’ health and wellbeing
  • Perform basic life support
  • Undertake physiological measurements, selecting and using the correct tools or equipment
  • Assist the registered practitioner in encouraging individuals to take or use their prescribed medication
  • Promote access to fluids and nutrition in line with an individual’s care plan
  • Support individuals with activities of daily living to maximise independence in line with their desired outcomes and plan of care
  • Contribute to the storage of supplies and equipment
  • Contribute to the cleaning, disinfecting and disposal of materials and equipment
  • Support others with appointments, enquiries and referrals
  • Communicate with individuals using techniques designed to facilitate understanding
  • Recognise and respond to limitations in an individual’s mental capacity
  • Act on opportunities to support others to maximise their health, well-being and positive lifestyle choices
  • Record and store information related to individuals securely and in line with local and national policies, including the safe use of technology
  • Report and share information related to individuals securely and in line with local and national policies, maintaining confidentiality
  • Maintain a safe and healthy working environment, using a range of techniques for infection prevention and control, including hand hygiene and the use of Personal Protective Equipment (PPE)
  • Move and handle equipment or other items safely and assist individuals
  • Take action in response to identified concerns, risks, incidents or errors and near misses arising in the workplace
  • Participate in appraisal and supervision to support ongoing personal development
  • Participate in training and development activities including the Care Certificate Standards
  • Reflect on own practice
  • Contribute to improvement activities in the workplace, for example collecting and logging data for audit
  • Use evidence to make suggestions for improving practice
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Desirable qualifications

    GCSE or equivalent in:

    • Math and English (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Customer care skills
    • Team working

    About this company

    Organisation Extending Services into Diagnostics & Endoscopy Procedures.

    https://www.thechartwellhospital.co.uk/ (opens in new tab)

    After this apprenticeship

    Potential to move on to a Level 3 apprenticeship within the company and beyond providing the apprentices successfully completes the level 2. Yes, we look for the person to be with us for next levels as well.

    Ask a question

    The contact for this apprenticeship is:


    The reference code for this apprenticeship is VAC1000262721.

    Apply now

    Closes in 14 days (Sunday 4 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.