Apprentice Operations Assistant UNIVERSITY OF BIRMINGHAM

The Development and Alumni Relations Office are looking for a Business Administration Apprentice to work in their Apprentice Operations Assistant role. This will include administrative support for day-to-day office operations, diary support, arranging travel, alumni and donor campus visits, financial administration and preparing for new starters.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Jul 2024

Apprenticeship summary

  • Annual wage


    Full time starting salary £20,693 per annum rising to £25,866 after 12 months service.

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 36

  • Expected duration

    18 Months

  • Possible start date

    23 Sep 2024

  • Date posted

    04 Jul 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

During this apprenticeship you will learn the following duties:

Provide support to the Deputy Director and Associate Directors; to include diary support, event planning, arrangements for day-to-day portfolio activity and financial administration.
Assist cross-office fundraising teams with logistical arrangements for campus donor visits and ad hoc operational support with pre or follow-up activity.
3.       Responsible for booking UK train travel and accommodation across the office. You will also work with the Office Manager to coordinate office-wide international travel and associated requests.

4.       Act as a main point of contact for day-to-day general office queries (i.e. maintenance, office supplies, post queries), responding in a timely manner and escalating more complex queries to the Office Manager.

Act as a superuser for internal University systems and offer guidance and advice to the wider office, to help teams navigate these.
Help to maintain the office environment and undertake training to support the wider office i.e. fire warden, evac chair training.
7.       Work with the Office Manager to provide administrative support for staff inductions, interviews and other operational processes.

8.       Support the Office Manager in the administration of DARO sustainability initiatives.

Note-take and provide support to relevant committees and meetings, as required.
Maintain working relationship with key stakeholders.
Support equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
Any other duties commensurate with the grade that may be reasonably expected by the Office Manager.
13.   Engage fully with the University of Birmingham apprenticeship scheme, attending mandatory group days and contributing to the successful promotion of the scheme by representing your department in a positive manner.


The training you will be getting

Business Administration Level 3 Apprenticeship

HIT will provide the training both online and in person on campus. 

What to expect at the end of your apprenticeship

On completion of this apprenticeship, you may be able to progress into one of the following roles:


Operations Assistant


Education Support Administrator

Senior Administrator

Personal Assistant

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching. People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.






West Midlands

B15 2TT


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please apply through the University of Birmingham jobs page.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Jul 2024