Apprentice Business Administrator & Client Services Assistant (ROB-0001-24) Apprenticeships New Anglia

We're looking for a someone to join a busy local, family run team of Independent Financial Advisers as a Client Services Assistant whilst undertaking a Level 3 Business Administration Apprenticeship. The successful applicant will be involved in client liaison, general administration, preparation of annual reviews & supporting the IFA team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jul 2024

Apprenticeship summary

  • Annual wage

    £12,979.20 to £23,200.32

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Thursday 9am - 5pm Friday 9am - 4pm

    Total hours per week: 39

  • Expected duration

    18 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    03 Jul 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000259713

  • Positions

    1 available

What you will do in your working day

The successful applicant will be involved in assisting with the general administration of the company and their focus will be on helping to deliver first class care for the company's clients.

The daily role will contain a lot of variety and will include:

  • Maintaining good relationships with all clients of the business; enhancing the profile of the Company among its clients and wider community
  • Handling new and existing client communications and queries
  • Supporting and dealing with new enquiries and prospects
  • Supporting and dealing with existing client enquiries
  • Supporting the development and maintenance of internal relationships to help maintain business flow and meet agreed targets
  • Promoting the profile of the business within the profession and wider communities
  • Continuous professional development to meet personal development needs
  • General administration tasks such as email handling, telephone calls - both incoming and outgoing, photocopying, data recording and letter writing
  • Simple invoice preparation
  • Ensuring that all processes, procedures and client communications are conducive to a high standard of customer care
  • Supporting the on-boarding of new clients into the business
  • Maintaining existing client review communications
  • Assisting with the processing of new business
  • Assisting with the GDPR processes
  • Assisting with the transition to a ‘paperless office’
  • Working alongside the Client Services Team Leader to support and deal with queries from all clients and from within the company to a high standard, ensuring client satisfaction is maintained
  • Acting as a client ‘concierge’ if and when required
  • Supporting the delivery and achievement of the client service standards
  • Client continual improvement feedback communications and maintenance
  • Individual workflow and task delivery
  • Handling the post and monitoring the enquiries inbox
  • Coordinating all aspects of National and International travel arrangements ensuring that they are arranged in the most cost effective and time efficient manner
  • Production of annual review and new business documentation
  • Administration to support the business activities of the Financial Planners/Advisers
  • Maintaining client portfolios

The training you will be getting

The apprentice will be working towards a level 3 Business Administration qualification and will receive regular tutor led lessons by means of remote lessons.

What to expect at the end of your apprenticeship

There is opportunity to move into full-time employment on successful completion of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

The role holder may be required to travel, which could involve working outside office hours.

About the employer

Training & Apprenticeships in Construction Ltd (TrAC) is a DfE approved Flexi Job Apprenticeship Agency who will employ you for the duration of the apprenticeship and pay your salary. You should be aware that you will be placed with a host employer but you will not be employed by them. Your placement may change during the course of your apprenticeship but TrAC will employ you throughout, as well as continuing to support you into employment or further learning at the end of your apprenticeship.

Employer

Apprenticeships New Anglia

Address

33 Thorpe Road

Norwich

NR1 1UH

Contact

Sue Appleby

sue@tracweb.co.uk

01603 972286

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Training

Training provider

HEART OF ENGLAND TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jul 2024