Hyundai Service Advisor Apprenticeship - Bradford CARS 2 LIMITED

At Hyundai, You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the company.

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Closing date: today

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 8am – 5pm with a 30 min lunch.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    30 Jul 2024

  • Date posted

    14 Jun 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000257960

  • Positions

    1 available

What you will do in your working day

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Cars 2 Bradford are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

The training you will be getting

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

 

Level 2 Customer Service Practitioner apprenticeship standard,

Standard Training will include:

  • Nationally recognised qualifications
  • IMI level 2 Certificate in Customer Service for the Automotive Industry
  • ATA Accreditation Customer Service Advisor
  • Bespoke Hyundai certified training
  • Regular in dealer review and assessment visits
  • Functional skills if needed
  • Training schedule has yet to be agreed. Details will be made available at a later date

 

What to expect at the end of your apprenticeship

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths And English (Grade 9-4) Desired

Things to consider

The candidate must be available to start as soon as possible and be able to travel to the workplace according to the working hours. The candidate must be able to attend the block release training weeks in Nottingham. The current National Minimum Wage (NMW) rate for apprentices is £6.40 per hour. This applies to 16-18year old apprentices and those aged over 18 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. * Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation * Please note that if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early

About the employer

Cars2’s Bradford dealership, located to the north of the city centre adjacent to where Kings Road joins Canal Road (A6037), is the one-stop-shop for all your Hyundai and Motoring needs. This site has a large pitch where customers can browse the full new Hyundai range and our outstanding stock of used cars 7 days a week. Knowledgeable and friendly sales executives are on hand and fully trained to advise you on car-buying, automotive finance, buying on the Motability scheme (where applicable) and contract hire arrangements for business. The dealership comes fully equipped with a large, modern workshop for Hyundai Aftersales care as well as MOT and servicing of all other makes and models. Onsite valeting ensures your car will arrive with you sparkling on the outside and flawless on the inside. Visitors can expect a heated, spacious and comfortable dealership, well-lit by natural light through the floor-to-ceiling glazing. You’ll be greeted by a friendly member of staff, and can enjoy the free Wi-Fi with complementary tasty hot drinks. The site is well equipped for disabled access and has modern clean facilities. There is plenty of onsite parking, within metres of the main entrance.

Employer

CARS 2 LIMITED

Address

4 Kings Road

Bradford

BD2 1FA

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Training

Training provider

NOTTINGHAM COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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