Service and Support Technician Apprentice (VIP Computers Ltd)

VIP Computer Centre Ltd

Cheshire, WA1 4RF

Closes tomorrow (Monday 22 July at 11:59pm)

Posted on 14 June 2024


Summary

VIP Computer Centre Limited are offering the chance for a candidate to take part in a Service and Support Technician Apprenticeship. The successful candidate will provide high-quality technical support to Stormforce & Zoostorm Customers via phone and email, they will also be troubleshooting and resolving hardware issues for basic desktops and high-end gaming systems.

Annual wage
£16,500 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Digital support technician (level 3)
Hours
Monday to Friday (Shifts to be confirmed)

37 hours a week

Possible start date

Monday 29 July

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Firebrand’s sector leading Level 3 Digital Support Technician (L3DST) Apprenticeship Programme trains apprentices to maximise the effective use of digital office technologies, productivity software and digital communications.

Apprentices help their business and internal users maximise the use of digital technologies, as well as adapt to and exploit changes in technology to meet business objectives, maximise productivity and master digital communications.

Firebrands course is delivered either online (online live instructor led) or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Digital Support Technician apprenticeship:

  • CompTIA IT Fundamentals+
  • CompTIA Cloud Essentials +

This programme covers:

  • Configuration, maintenance, and repair of systems faults
  • Support for the roll-out of installation and commission of new systems or upgrades
  • Continual improvement, Business Continuity, Resilience
  • Customer Service and support
  • Security and Legislation; Digital security
  • Data management
  • Digital Information Management Systems Operation
  • Business and decision-making skills
  • Digital technologies including collaborative tools, office suites, conferencing facilities and mass email tools
  • Survey tools
  • Social media tools for business
  • SMS, live chat, video chat, web conferencing

This apprenticeship standard is designed to prepare successful apprentices to meet the requirements for registration as a:

  • Level 3 with Register of IT Technicians

Where you’ll work

4 Hardwick Grange

Woolston

Warrington

Cheshire

WA1 4RF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • 5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))
    • Ideally STEM/Digital subjects (grade Level 2 Qualification)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Interest in computer hardware
    • Customer service skills
    • Strong problem-solving
    • Critical thinking abilities
    • Ability to work independently
    • Ability to work in a team
    • Willingness to learn
    • Adapt to new technologies

    Other requirements

    Opportunity to work with colleagues and mentors that push a supportive and collaborative work environment On-the-job training and development opportunities Competitive salary and benefits package

    About this company

    VIP UK acquired CMS Computers, now consolidated as part of their PC Division, in 2011 to provide entry into the desktop manufacturing business markets. Since 1990, VIP UK have been at the core of the IT Distribution Channel and maintained a strong foothold in relation to the UK market share in PC components, gaming peripherals and hardware products.

    After this apprenticeship

    • The role offers a permanent role upon completion of the apprenticeship depending on performance

    Ask a question

    The contact for this apprenticeship is:

    FIREBRAND TRAINING LIMITED

    Ava Frankel

    Ava.Frankel@estio.co.uk

    0203 834 2872

    The reference code for this apprenticeship is VAC1000257878.

    Apply now

    Closes tomorrow (Monday 22 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.