Business Support Apprenticeship JOHN DELANEY & CO

The main objective of this role is to provide customer service and administrative support to our legal team. The role will have an important level of shadowing and mentoring to work towards having contact with clients. This will suit someone who is confident in learning safety protocols within the premises to ensure safety for self and the team.

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Closing date: 31 Jul 2024

Apprenticeship summary

  • Annual wage


    After 12 months wage will increase to NMW

  • Working week

    Monday to Friday 9am –5pm 1 hour lunch.

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    05 Sep 2024

  • Date posted

    18 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Main Roles and Responsibilities:

  • Greeting clients who attend office for meetings
  • Answering phone enquiries and signposting to most appropriate team member
  • Managing email post and actioning
  • Managing portals which contain email post and saving email to relevant case file before allocation to fee earner
  • Opening files for new clients, following instruction that we are to represent
  • Time recording of solicitors work on computer system - Administration on legal files
  • Processing of legal reports
  • Data input
  • Maintaining diary system
  • Operation of Outlook email and diary system

The training you will be getting

During your apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme.

Level 2 Customer Service Practitioner Apprenticeship Standard. This programme will allow the apprentice to develop their skills, knowledge, and behaviours through the practical period at college as well as in the workplace doing on-the-job training.

The broad purpose of the occupation is to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

These may be a one-off or routine contacts, and include dealing with orders, payments, offering advice, guidance, and support, meet and greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

You may be the first point of contact and work in any sector or organisation

Duration & Start Date: This is a 15month apprenticeship (12 months for the practical period which includes the day release at college and 3 months for the end point assessment).

What to expect at the end of your apprenticeship

  • Possibility of a full-time position
  • Employer is supportive of individual growth via the apprenticeship route. This may be a L3 Business Administration

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade 4 / C and above) Desired
GCSE or equivalent Maths (Grade 4 / C and above) Desired

Things to consider

· The role will have an important level of shadowing and mentoring to work towards having contact with clients. · This role will suit someone who is confident in learning safety protocols within the premises to ensure safety for self and the team. Please apply for the role as soon as possible, we will be processing applications immediately. Employer will be interviewing August 2024.

About the employer

John Delaney & Co Solicitors was founded in 1978 and is a specialist provider for criminal and family law. The Partners Mr Anthony Murphy and Mr Adam Pollard appear regularly in the Magistrates Court and have higher rights of audience allowing them to represent clients in the Crown Court and Court of Appeal.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Leeds City College Apprenticeship Team

0113 284 6464

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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