Vertu Customer Service Apprenticeship VERTU MOTORS PLC

We have an exciting opportunity for an Apprentice Customer Service Advisor to join our team, with a progression plan to become a Vehicle Damage Assessor. This is a unique and excellent opportunity for an outgoing, enthusiastic person who is keen to learn and progress their career with us.

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Closing date: 15 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 8am – 5pm with a 30 min lunch 40 hours per week

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    30 Jul 2024

  • Date posted

    12 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

As the Customer Service Apprentice, you are the first point of contact for our Accident Repair Centre customers and Insurance companies, both face to face and over the telephone.

The role holder will

·       organise and ensure the efficient booking and repairing of customers vehicles

·       support with co-ordinating work in the Accident Repair Centre.

·       You will be responsible for ensuring customers work is progressed swiftly and processed in line with company and customer expectations whilst maintaining a positive relationship with all parties. The role will also involve accurate data management and co-ordinating the distribution of documents.

Included within this role is supporting our Vehicle Damage Assessor in

·       diagnosing

·       estimating

·       documenting repairs, parts and productive hours required to complete a job in line with customer and company expectations.

This will allow you to get an insight into the Vehicle Damage Assessor role before progressing into the next stage of your apprenticeship. We are looking for enthusiastic individuals to join our team. You must have a passion for excellent customer service, be a team player, have great attention to detail and a dedicated and motivated mentality.

The training you will be getting

Level 2 Customer Service Practitioner apprenticeship standard,

Standard Training will include:

Nationally recognised qualifications

IMI level 2 Certificate in Customer Service for the Automotive Industry

·        ATA Accreditation Customer Service Advisor

What to expect at the end of your apprenticeship

The successful applicant will join us on a Level 2 Customer Service Apprenticeship programme initially for approximately 13 months. Following completion of this apprenticeship programme there is an opportunity to progress onto a Level 4 Vehicle Damage Assessor Apprenticeship programme for a further 3 years, resulting in you becoming a qualified Vehicle Damage Assessor.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Organisation skills, Customer care skills, Team working


GCSE or equivalent Maths and English (Grade 9-4) Essential

Things to consider

The candidate must be available to start as soon as possible and be able to travel to the workplace according to the working hours. The current National Minimum Wage (NMW) rate for apprentices is £6.40 per hour. This applies to 16-18year old apprentices and those aged over 18 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. * Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation * Please note that if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early

About the employer

At Vertu Motors Accident Repair Centre, we're committed to getting your vehicle back on the road, in perfect condition. We are a Volkswagen Group Approved Accident Repair Centre. Audi, CUPRA, SKODA, SEAT, Volkswagen, and Volkswagen Commercial Vehicles are all part of the VWG group. We are also an approved centre for BMW, MINI, Honda, Hyundai and Nissan repairs. Our team of highly trained technicians work to the strictest quality measures set by manufacturers, and our specialist facility is completely geared up with the latest diagnostic technology. Our full range of repair services mean we can expertly remove those bumps, scratches and scrapes - as if they never happened.




180 Loughborough Road

West Bridgford



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.