eCommerce Customer Support Apprentice SAIGATES LIMITED

Join Saigates Limited as an apprentice in our dynamic eCommerce team. Gain hands-on experience and build your career in customer support. We offer structured training, a supportive team environment, and a path to full-time employment.

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Closing date: 25 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    40 hours per week. Days and shifts TBC.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    11 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Interact with customers to resolve inquiries via email, chat, and phone.
  • Process online orders and support product returns.
  • Receive training on CRM software and customer service best practices.

The training you will be getting

  • L2 Customer Service Qualification 
  • 1 day a week in college
  • The rest of the training will be done in the workplace 
  • Functional skills if required

What to expect at the end of your apprenticeship

After completing the apprenticeship, you may be offered a permanent role with potential for further training and advancement within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Problem solving skills


GCSE or equivalent English (Grade 4/C and above) Desired
GCSE or equivalent Maths (Grade 4/C and above) Desired

About the employer

Saigates Limited is a leading player in the ecommerce industry, known for our commitment to excellent customer service and innovation.







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Sophie Powell

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.