IT Solutions Technician Apprentice ACRONYMS LTD

Working alongside our First Line Service Desk Engineers, whilst learning on the job you will be providing technical assistance to a range of businesses, from a range of industries and of varying sizes. You will be answering support telephone calls and support e-mail tickets to provide technical support.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9:00am - 5:30pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    12 Jul 2024

  • Date posted

    5 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Being part of the Service Desk team, you will be the proverbial face of the company, as the first point of contact for our clients when they’re experiencing a technical issue which they need resolving. Don’t worry though, you will work alongside our experienced First, Second and Third Line Engineers, who are your point of escalation and on hand to support you with both the day-to-day challenges you face, but also as a point of reference to help you develop your understanding and knowledge further.

We work with businesses all over the country, although they’re predominantly based in the South West. Whilst we focus on several core industries such as Engineering & Manufacturing, Healthcare, Hospitality, Leisure & Tourism, Legal & Finance, and Property & Real Estate we have clients from a whole host of different industries and sectors include some more unusual ones such as aquariums, mountain bike manufactures, dairies, jewellers, harbours and more. This means the range of questions, queries and therefore experiences you’ll be exposed to should be wide- ranging, allowing you the opportunity to build upon your knowledge, with the aim of progressing further in your IT career.

  • Overall, you will be;
  • Providing first line technical assistance to a range of businesses of different sizes, across different industries
  • Answering phone calls and email tickets to provide technical support
  • Occasionally assisting field engineers with larger PC installations or office moves
  • Building and repairing hardware such as laptops or desktop computers

You will be working with and/or on;

  • End-user issues, typically in a Microsoft environment
  • Microsoft 365

The training you will be getting

  • Level 3 IT Soloutions Technician qualification 
  • Training schedule and method has yet to be agreed. Details will be made available at a later date

What to expect at the end of your apprenticeship

  • Higher Apprenticeships: Level 4 Network Engineer, Level 4 Cyber Security Technician
  • Higher Education: Level 4 HTQs
  • UniversityEmployment: Job role progression within Acronyms as a First Line Service Desk Engineer

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

In 2003 Acronyms founder Dave Smith was fed up with IT companies overselling, so he founded a business with a simple ethos – to sell the correct solution, not the most expensive. 20 years later and this ethos, along with quality of service and a passion for technology, has led us to become a trusted provider of IT to businesses across the South West and further afield.    Our mission is therefore to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed our clients’ expectations and that our employees are proud of, and we do this by staying true to our core values. After all, they make us what we are, they’ve helped us get where we are today and we’re sure they’ll continue to help us in the future.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

IT solutions technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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