Apprentice Customer Service Coordinator MICHELL INSTRUMENTS LTD

We have an exciting opportunity to join Michell Instruments as we look to strengthen our in-house Customer Service team based in Ely, Cambridgeshire.

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Closing date: 07 Jul 2024

Apprenticeship summary

  • Annual wage


    23 days holiday + bank holidays Pension scheme Private healthcare, Life Cover

  • Working week

    Monday - Thursday 8.00am - 4.00pm, lunch break and Friday 8.00am - 1.30pm.

    Total hours per week: 35.5

  • Expected duration

    18 Months

  • Possible start date

    29 Jul 2024

  • Date posted

    10 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Reporting to: Customer Support Manager.

Key contacts: Customer Service, Finance, Planning, Purchasing, Manufacturing Teams.

With close mentoring support, the apprentice Customer Service Coordinator will be responsible for supporting the customer service team, suppling exceptional customer care to our customers. This will be a very hands-on role and the successful person will be given their own responsibilities.

Duties and responsibilities:

  • Maintain a positive relationship with our customers making sure they receive a first-class service
  • Maintain and manage daily communications with customers to ensure they are kept up to date with progress of any orders
  • Maintain and manage internal relationships making sure this remains positive
  • Process all new purchase orders making sure they are inputted/ updated with the agreed timeframe
  • Liaise with relevant departments to make sure all transactions can be processed including but not limited to purchasing, accounts and planning departments
  • Take ownership of open orders daily
  • Take ownership for invoicing
  • Promptly escalate any customer or internal issues to the Customer Support Manager and any other relevant stakeholders
  • Prioritise workload to be successful within the department’s targets
  • Taking an active role within the continuous improvement regarding the team’s processes
  • Organise relevant logistics and paperwork
  • Arrange any exports, packing lists and certificates of origin where needed
  • Cover any telephony needs.
  • Liaise with our Accounts team for any account enquiries or proforma’s
  • To provide cover for the department where needed
  • Continue to strive to be the best and conduct any training for existing and new team members
  • Any other duties directed by the Customer Support Manager

The training you will be getting

The practical period is the time dedicated to the development of the knowledge, skills and behaviours for your apprenticeship which includes the following components:

  • Level 3 Diploma in Business Administrator (optional)
  • Business Administrator - Knowledge, Skills and Behaviours
  • Functional Skills Maths and English Level 2 (exemptions apply)

The apprentice would be assigned a Business Services assessor through the college, who would typically come out to visit in the workplace to assess workplace competence. The knowledge side would be provided via workshop remote sessions, assignments, evidence of workplace competence. Portfolio would be checked via an online Smart Assessor.

What to expect at the end of your apprenticeship

To become a member of the Customer Service team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative


GCSE or equivalent English (Grade 4 or C) Essential
GCSE or equivalent Maths (Grade 4 or C) Essential

About the employer

Manufacturers of dew point transmitters, chilled mirror hygrometers, relative humidity sensors, process moisture analyzers, hydrocarbon dew point analyzers, oxygen analyzers and sampling systems








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience



01223 418778

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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