Call Centre Operator/ Administrator Apprentice

Summary

A great opportunity has arisen due to expansion, and we are currently looking for a vibrant Call Centre Operator / Administrator Apprentice to join our established team . The role includes making and receiving calls, data entry. This is a hybrid role, working remotely with training support.

Annual wage

£13,468 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Business administrator (level 3)

Hours

Monday - Thursday 9.30am - 6.00pm and Friday 9.00am - £4.00pm or Monday - Thursday 9.00am - 5.30pm and Friday 9.00am - £4.00pm Looking at moving to a 4 day week on same salary in next few months 1.5 hours a day unpaid breaks

35 hours a week

Possible start date

Monday 26 August

Duration

1 Year 1 Month

Positions available

4

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Joining Connect and Save means becoming part of a forward-thinking company that prioritizes its employees. We offer:

- Full training, including a Remote 3-day onboarding program.

- Uncapped commission and pathways for career advancement.

- Exciting company events and motivational incentives.

- Continuous impact coaching and support to propel your success.

Full training will be given leading to a recognised Business Administration Apprenticeship Standard Level 3 Qualification
Full on the job training will be delivered
Off the job training will be supported by our training provider - Davidson Training UK Ltd
You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent)

Where you’ll work

2-4 EASTERN ROAD

ROMFORD

RM1 3PJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAVIDSON TRAINING UK LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 1-9 (A*-G))
Maths (grade 1-9 (A*-G))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative

Other requirements

Previous Administration / Contact Centre Experience (Not Essential). Hybrid working role Continuous impact coaching and support provided. This is a fantastic role opportunity within a very progressive company. Connect and Save is a fast-growing specialist. We work with the top Insurance Brokers in the UK. For this role, you will need: We're seeking individuals with: - A consultative sales approach and a friendly disposition. - Strong work ethic, ambition, and a positive outlook. - Excellent communication skills and rapport-building abilities. - Ability to handle objections and surpass targets. - Great time management skills and a thirst for knowledge. - You must have your own PC/Laptop with Windows

About this company

We are a local office-based contact centre in Romford that matches people looking for various insurance services to brokers.

After this apprenticeship

Full position will be available after the completion of the apprenticeship.

Career progression - fantastic agents are recognised!

Ask a question

The contact for this apprenticeship is:

DAVIDSON TRAINING UK LIMITED

LORRAINE BUNYARD

lorrainebunyard@davidsontraining.com

07951480169

The reference code for this apprenticeship is VAC1000256272.

Apply now

Closes in 27 days (Friday 23 August at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents