Call Centre Operator/ Administrator Apprentice CONNECT AND SAVE LIMITED

A great opportunity has arisen due to expansion, and we are currently looking for a vibrant Call Centre Operator / Administrator Apprentice to join our established team . The role includes making and receiving calls, data entry. This is a hybrid role, working remotely with training support.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage


    Commission structure will be discussed at interview. Hybrid remote working role

  • Working week

    Monday - Thursday 9.30am - 6.00pm and Friday 9.00am - £4.00pm or Monday - Thursday 9.00am - 5.30pm and Friday 9.00am - £4.00pm Looking at moving to a 4 day week on same salary in next few months 1.5 hours a day unpaid breaks

    Total hours per week: 35

  • Expected duration

    13 Months

  • Possible start date

    05 Jul 2024

  • Date posted

    5 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    4 available

What you will do in your working day

As a  Call Centre Operator specialising in life insurance, you'll proactively engage with the public via outbound calls.

Your goal? - To connect with individuals interested in exploring new life insurance policies or reviewing existing ones. You'll be the friendly face representing us, guiding customers through their insurance journey.

Key Responsibilities:

- Initiate outbound calls to potential customers, adeptly gathering relevant information.

- Employ exceptional customer service skills to captivate customers' attention and navigate them through insurance options.

- Collaborate closely with our seasoned sales team to ensure a seamless customer experience.

- Enjoy comprehensive training and ongoing support provided by our management and training team.


The training you will be getting

Joining Connect and Save means becoming part of a forward-thinking company that prioritizes its employees. We offer:

- Full training, including a Remote 3-day onboarding program.

- Uncapped commission and pathways for career advancement.

- Exciting company events and motivational incentives.

- Continuous impact coaching and support to propel your success.

  • Full training will be given leading to a recognised Business Administration Apprenticeship Standard Level 3 Qualification
  • Full on the job training will be delivered
  • Off the job training will be supported by our training provider - Davidson Training UK Ltd
  • You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent)

What to expect at the end of your apprenticeship

Full position will be available after the completion of the apprenticeship.

Career progression - fantastic agents are recognised!

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade 1-9 (A*-G)) Desired
GCSE or equivalent Maths (Grade 1-9 (A*-G)) Desired

Things to consider

Previous Administration / Contact Centre Experience (Not Essential). Hybrid working role Continuous impact coaching and support provided. This is a fantastic role opportunity within a very progressive company. Connect and Save is a fast-growing specialist. We work with the top Insurance Brokers in the UK. For this role, you will need: We're seeking individuals with: - A consultative sales approach and a friendly disposition. - Strong work ethic, ambition, and a positive outlook. - Excellent communication skills and rapport-building abilities. - Ability to handle objections and surpass targets. - Great time management skills and a thirst for knowledge. - You must have your own PC/Laptop with Windows

About the employer

We are a local office-based contact centre in Romford that matches people looking for various insurance services to brokers.







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience




Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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