Customer Service Specialist Apprenticeship ADVANCED NATIONWIDE LTD

We are seeking a motivated Customer Service Specialist Apprentice to join the estate agency team. This apprenticeship offers the chance to develop advanced customer service skills and gain real estate industry knowledge. The ideal candidate will be eager to learn, proactive, and committed to providing exceptional client service.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Mon - Fri 9:00a.m. - 5:30p.m.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    15 Jul 2024

  • Date posted

    06 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Key Responsibilities:

  • General administrative tasks including photocopying, filing, and scanning documents
  • Answering telephones and supporting customers with inquiries
  • Diary management and booking appointments
  • Handling a mixture of inbound and outbound calls, directing customers to relevant team members and departments
  • Managing and responding to emails efficiently
  • Upselling properties and referring leads to the appropriate agents
  • Providing personalised support and guidance to clients throughout their real estate transactions
  • Maintaining up-to-date knowledge of market trends, property values, and legal requirements
  • Collaborating with agents, brokers, and other team members to facilitate smooth transactions
  • Utilising advanced CRM tools to track and manage client interactions and follow-ups

The training you will be getting

Teaching and learning the skills, knowledge and behaviours within Customer Services:

  • Customer service specialist
  • Delivery of training to be confirmed

What to expect at the end of your apprenticeship

Future prospects include the opportunity to advance and become a licensed estate agent, with potential for career growth and increased responsibilities within the real estate industry.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Analytical skills, Attention to detail, Communication skills, Customer care skills, Organisation skills, Problem solving skills, Sales Skills


GCSE or equivalent English (Grade 4 / C or above) Essential
GCSE or equivalent Maths (Grade 4 / C or above) Essential

Things to consider

The company is moving the office to Birmingham Town Centre in a couple of months. Will it be comfortable for you to travel

About the employer

The U.K's most Advanced agency. Advanced Buyers & Sellers Sellers who have prepared their property with upfront information and buyers who are satisfied and ready to Instant Checkout. Upfront Information (Advanced Property Pack) Seller's use Advanced to prepare, upload and display all upfront information on their property allowing buyers to view, download and carry out due dilligence prior to offering. 24/7 Notifications Property performance, offers, updates, upfront information and more... Advanced's platform keeps you upto date 24/7. You'll know immediately when buyers place offers on your property. Instant Checkout Instant Checkout on all properties. Find it, like it, buy it. It's simple and exceptionally secure. Pre-planned Moving Dates Negotiate and agree moving dates prior to the Instant Checkout. Everyone will know exactly when they'll receive their keys/funds.




464 Bearwood Rd, Bearwood,


B66 4HA

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Jul 2024