Customer Service Specialist Apprenticeship

Summary

We are seeking a motivated Customer Service Specialist Apprentice to join the estate agency team. This apprenticeship offers the chance to develop advanced customer service skills and gain real estate industry knowledge. The ideal candidate will be eager to learn, proactive, and committed to providing exceptional client service.

Annual wage

£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Customer service specialist (level 3)

Hours

Mon - Fri 9:00a.m. - 5:30p.m.

40 hours a week

Possible start date

Tuesday 30 July

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Teaching and learning the skills, knowledge and behaviours within Customer Services:

Customer service specialist
Delivery of training to be confirmed

Where you’ll work

464 Bearwood Rd, Bearwood,

Smethwick,

B66 4HA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE NVQ TRAINING CENTRE LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice

Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches

Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements

Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes

Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy

Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps

Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction

Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs

Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer

Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format

Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it

Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service

Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome

Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps

Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions

Service Improvement: Make recommendations based on your findings to enable improvement

Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4 / C or above)
Maths (grade 4 / C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Analytical skills
Attention to detail
Communication skills
Customer care skills
Organisation skills
Problem solving skills
Sales Skills

Other requirements

The company is moving the office to Birmingham Town Centre in a couple of months. Will it be comfortable for you to travel

About this company

The U.K's most Advanced agency. Advanced Buyers & Sellers Sellers who have prepared their property with upfront information and buyers who are satisfied and ready to Instant Checkout. Upfront Information (Advanced Property Pack) Seller's use Advanced to prepare, upload and display all upfront information on their property allowing buyers to view, download and carry out due dilligence prior to offering. 24/7 Notifications Property performance, offers, updates, upfront information and more... Advanced's platform keeps you upto date 24/7. You'll know immediately when buyers place offers on your property. Instant Checkout Instant Checkout on all properties. Find it, like it, buy it. It's simple and exceptionally secure. Pre-planned Moving Dates Negotiate and agree moving dates prior to the Instant Checkout. Everyone will know exactly when they'll receive their keys/funds.

After this apprenticeship

Future prospects include the opportunity to advance and become a licensed estate agent, with potential for career growth and increased responsibilities within the real estate industry.

Ask a question

The contact for this apprenticeship is: