Apprentice Client Support Specialist ICONOGRAPHY LTD

Are you passionate about eCommerce and customer service? Do you thrive in a dynamic, fun, and supportive environment? Iconography Ltd, a leading web design and ecommerce agency, is seeking an enthusiastic Client Support Specialist to join our fantastic team.

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Closing date: 01 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9.00am to 5:30pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    10 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

As a Client Support Specialist, you’ll be the heartbeat of our client interactions, ensuring their satisfaction and success. Your role will include:

  • First Responder: Manage incoming queries via phone, email, and support tickets.
  • Problem Solver: Handle and resolve support tickets daily, ensuring timely solutions.
  • Client Champion: Assist the Client Services team with content creation, training, and support.
  • Relationship Builder: Conduct client outreach to maintain and enhance relationships.
  • Trainer: Become an IXO Commerce expert, providing training and support.
  • Communicator: Clearly and effectively communicate with clients and internal teams.

The training you will be getting

  • The apprenticeship training is delivered through a combination of workplace learning and regular college attendance. This training will teach you the knowledge, skills and behaviours set out in the Information communications technician / Institute for Apprenticeships and Technical Education.
  • On completion the apprentice will receive an Information Communication Technician Level 3 qualification.
  • Functional Skills in Maths and English may also be required depending on current level.   

What to expect at the end of your apprenticeship

  • The role could evolve in several ways dependent on the candidate. We could have Account Managers, Senior Account Managers, Project Managers, Training and Implementation Specialists or Senior Support staff.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

Things to consider

You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone interview with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.

About the employer

Since 1997, Iconography Ltd. has been crafting bespoke ecommerce solutions through our IXO platform. Nestled in the stunning Somerset countryside, our Ilminster office offers a lively and enjoyable workspace with free parking, a pool table, table football, a coffee machine, and a patio area perfect for breaks and team gatherings.







TA19 9DX

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Vicki Davey

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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