Apprentice Receptionist & Administrator MAGDALEN MEDICAL PRACTICE

The successful applicant will spend time within the reception and administration departments and will undertake a wide variety of administrative duties. The role includes photocopying of stationery, forms and medical records as instructed, preparation of letters for posting and of mail for surgery workers as directed. Level 2 customer service apprenticeship

Sign in to apply

Closing date: 09 Aug 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday- 36 Hours per week. Shifts TBC.

    Total hours per week: 36

  • Expected duration

    12 Months

  • Possible start date

    12 Aug 2024

  • Date posted

    10 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The successful applicant will work within the reception team ensuring that they gain a great understanding of a modern large medical practice. The apprenticeship will entail providing administrative/reception assistance as instructed by the departmental managers.

We need an individual who is motivated, can demonstrate initiative and attention to detail and who is prepared to listen and learn.  In return we can offer you comprehensive training, a pleasant working environment and the opportunity to be part of a team that values excellent patient service, daily duties will include:

  • Opening and distribution of post
  • Filing of notes and correspondence as directed
  • Photocopying of stationery, forms and medical records as instructed
  • Preparation of letters for posting and of mail
  • Making teas & coffees for doctors, nurses and other staff as directed
  • Assisting with organisation and display of posters and leaflets
  • Operate the appointment system efficiently and monitor the flow of patients to waiting rooms.
  • Attend staff meetings

You will also be trained to work on:

  •  Learning the computerised SYSTMONE medical system
  • Understanding of confidentiality
  • Learning how to communicate with our patients via our various on-line platforms
  • Understanding of practice protocols and emergency procedures
  • Dealing with enquiries on reception and assisting patients as necessary
  • Answering the phone to include, making appointments for the clinical team, taking and recording messages
  • Taking in and dealing with samples
  • Understanding of repeat prescription process and filing
  • Understanding of scanning of letters and information onto medical records
  • Registration process and change of details
  • Process for forms and private fees
  • Understanding of QOF and data quality
  • Opening and closing procedures

The training you will be getting

This apprenticeship will be delivered solely in the workplace over the duration of 12 months. 
You will be required to attend one virtual lesson per month and will receive one-to-one support sessions once per month either in-person or virtually. 

  • You will be studying towards the Level 2 Customer Service Practitioner Apprenticeship Standard, this will include;
  • City & Guilds Level 2 Diploma in Customer Service
  • City & Guilds Level 1 Functional Skills maths
  • City & Guilds Level 1 Functional Skills English
  • End Point Assessment


20% of your working hours will be off the job training.

What to expect at the end of your apprenticeship

Potential full time employment on completion of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working


GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired

Things to consider

Is the place of work on a bus route? Accessibility issues?

About the employer

Magdalen Medical Practice’s history goes back to just after the First World War and the partnership has held on to the best traditions of family medicine while embracing important modern developments. We are a teaching practice, involved with the training of doctors wishing to become GPs. The surgery is spacious, comfortable and modern. It lies in the north of the City, a quarter of a mile beyond Magdalen Gates. It is a single-storey building with a car-park, easy access via automatic main entrance doors, hearing loop and facilities for the disabled. Our catchment area includes Catton, Sprowston, Spixworth and Heartsease, as shown on our website.







You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.