Apprentice Receptionist & Administrator

Summary

The successful applicant will spend time within the reception and administration departments and will undertake a wide variety of administrative duties. The role includes photocopying of stationery, forms and medical records as instructed, preparation of letters for posting and of mail for surgery workers as directed. Level 2 customer service apprenticeship

Annual wage

£11,980.80 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday- 36 Hours per week. Shifts TBC.

36 hours a week

Possible start date

Monday 12 August

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This apprenticeship will be delivered solely in the workplace over the duration of 12 months.
You will be required to attend one virtual lesson per month and will receive one-to-one support sessions once per month either in-person or virtually.

You will be studying towards the Level 2 Customer Service Practitioner Apprenticeship Standard, this will include;
City & Guilds Level 2 Diploma in Customer Service
City & Guilds Level 1 Functional Skills maths
City & Guilds Level 1 Functional Skills English
End Point Assessment

20% of your working hours will be off the job training.

Where you’ll work

LAWSON ROAD

NORWICH

NR3 4LF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

POULTEC TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A*-C/9-4)
Maths (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working

Other requirements

Is the place of work on a bus route? Accessibility issues?

About this company

Magdalen Medical Practice’s history goes back to just after the First World War and the partnership has held on to the best traditions of family medicine while embracing important modern developments. We are a teaching practice, involved with the training of doctors wishing to become GPs. The surgery is spacious, comfortable and modern. It lies in the north of the City, a quarter of a mile beyond Magdalen Gates. It is a single-storey building with a car-park, easy access via automatic main entrance doors, hearing loop and facilities for the disabled. Our catchment area includes Catton, Sprowston, Spixworth and Heartsease, as shown on our website.

http://www.magdalenmedical.nhs.uk/ (opens in new tab)

After this apprenticeship

Potential full time employment on completion of apprenticeship.

Ask a question

The contact for this apprenticeship is: