Apprentice Business Administrator Reach Healthcare

The overall aim of the Business Administrator will be to work collaboratively with our current reception and admin team to manage reception and to assist with other general administration, Reception, Quality and Communication. you will be enrolled on the Business Administrator Apprenticeship Level 3 with PMA Ltd.

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Closing date: 05 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 09.00 to 17.30 (1-hour for lunch unpaid)

    Total hours per week: 37.5

  • Expected duration

    20 Months

  • Possible start date

    06 Jul 2024

  • Date posted

    05 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Job summary:

The overall aim of the Business Administrator will be to work collaboratively with our current reception and admin team to manage reception and to assist with other general administration.


  • Follow practice protocols to ensure consistent and high quality care is provided to our patients
  • Carry out administrative tasks relating to patient records
    Photocopying, filing, collating documents
  • Shredding, maintaining stationary supplies, ensuring office equipment is functional
  • Use of various IT systems and packages
  • To have a thorough knowledge of all practice procedures


  • Sort and date stamp all incoming patient-related mail
  • Scan patient-related documents onto their medical record using read codes as agreed by the clinical team
  • Ensure incoming letters are scanned onto the patient record
    Scan all internal paper documents on to the relevant patients’ record and then store the documents in line with surgery procedures
  • Sorting incoming mail into workflow and non workflow
    Identify appropriate team/person for workflow to be forwarded to
    Processing incoming emails into the Practice


  • Receiving patients, consulting with members of practice team
    Handing completed repeat prescriptions to patient and checking names and address
  • Answering, screening and directing incoming calls promptly and efficiently


In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.  They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

The training you will be getting

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with PMA Ltd. This will include Functional Skills in English and maths if required.

What to expect at the end of your apprenticeship

View to offering a permanent position at the end of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills


GCSE or equivalent English (Grade Grade 4/C or above) Desired
GCSE or equivalent Maths (Grade Grade 4/C or above) Desired

About the employer

Reach Healthcare is looking to merge with Medway Medical Group to help us continue to provide high-quality, local, GP services for all our patients. The proposed merger will make sure the two practices can work better together and prepare for the future. Modern GP practices are busy and our patients have a diverse range of needs. By making better use of our staff and resources, we can improve how we support our patients now and over the coming years.


Reach Healthcare





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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience



Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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