Lettings Administrator Apprenticeship

Houseshare Heroes

Derby, DE24 8RZ

Closes in 6 days (Friday 2 August at 11:59pm)

Posted on 4 June 2024

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Contents

Summary

The apprentice will learn all aspects of property management and carry out admin tasks to support our growing business. Other tasks will include answering the telephone, greeting customers, processing application and referencing.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Housing and property management assistant (level 2)
Hours
Monday - Friday, 9.30am - 5.00pm.

40 hours a week

Possible start date

Monday 5 August

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Level 2 Housing and Property Management Assistant apprenticeship qualification
  • Apprentices who have not achieved the equivalent of level 2
    qualifications in maths and English, will need to achieve level 1
    functional skills in these and work towards level 2 functional skills.
  • Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet
    the individual needs of the apprentice.
  • The apprentice will spend 20% of their working hours in off the job
    activities and training.
  • On the job and off the job training will be delivered in the
    workplace.

Where you’ll work

6 Hall Street

Alvaston

Derby

DE24 8RZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Housing and property management assistant (level 2)

Equal to GCSE

Course contents
  • Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
  • Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
  • Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
  • Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
  • Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
  • Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
  • Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
  • Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
  • Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 2-9)
    • Maths (grade 2-9)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Logical
    • Team working
    • Non judgemental
    • Patience

    About this company

    We are a property management company specialising in HMO'S located in Alvaston, Derby. We have a small, friendly team and provide excellent customer service.

    http://www.houseshareheroes.co.uk (opens in new tab)

    After this apprenticeship

    • Many opportunities for progression for the right person.

    Ask a question

    The contact for this apprenticeship is:

    ACCESS TRAINING (EAST MIDLANDS) LTD

    Ellie Griffin

    ellie.griffin@atem.co.uk

    The reference code for this apprenticeship is VAC1000255501.

    Apply now

    Closes in 6 days (Friday 2 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.