Hear Care Assistant is required. To provide our customers with the highest quality glazing service, ensuring an exceptional customer experience. You will receive thorough and continued training and development throughout your apprenticeship.

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Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Saturday, 9.00am to 5.30pm, Sundays off and also a day off through the week if you worked a Saturday.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    05 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Stock takes and controls
  • Ordering of stock items: batteries, hearing aid accessories, and cleaning supplies
  • Ensure patient questionnaires are filled out
  • Communicating with G.P’s
  • File customer records on a regular basis
  • Manage internal diary admin reports – open and problem pathway, callbacks
  • Completing pre-appointment calls and reminder letters
  • Operation of till, credit card transactions
  • Covering Hearcare Reception Desk (includes answering phones, taking appointments, dealing with general queries etc.)
  • Ensure the telephone is answered promptly and in the correct manner
  • Ensuring point-of-sale is current and well displayed, ensuring test room is always clean, neat and tidy and ready for the customers
  • Maintaining mandatory training modules on i-learn


The training you will be getting

  • You will be working towards a Level 2 Customer Service Practitioner Standard qualification, which is 12 months with a 3 month end point assessment window.
  • Training will take place once monthly and will be at your workplace.
  • Functional Skills in maths and English, if required. 

What to expect at the end of your apprenticeship

  • Potential for full time employment on successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

We’ve been a family-run business for 40 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers.




11 Athenaeum Street



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Rebecca Walker



Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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