Receptionist Apprentice Mistral House

This company is looking for someone who is driven by excellence, but guided by our clients. We are looking for a candidate who can work on their own initiative, as part of a team or alone. We're looking for someone who is hands on and a major team player, someone willing to work hard as well as enjoy the rewards.

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Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts will be 9.00am to 5.00pm, Monday to Friday.

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    05 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • You will be responsible for the reception services provided to our clients on a day to day basis.
  • Taking calls via a relatively quiet switchboard service, you must be able to deal with callers in a calm and customer focused manner.
  • You will also be dealing with incoming and outgoing post / deliveries for the business as well as clients.

The training you will be getting

  • Customer Service Specialist Level 3 qualification
  • Training will be given in the workplace and occur monthly
  • Functional Skills in maths and English, if required
  • Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship

What to expect at the end of your apprenticeship

  • Once qualified this could lead to a full-time position within the organisation

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

Typing for customers / directors as and when required The ability to carry out the duties of Personal Assistant to providing full administrative services to customers / directors as requested Photocopying, printing, scanning, binding and laminating Arrange couriers, send daily post, restock kitchens, deal with waste management To provide secretarial support to Operations and Business Development Manager on an as and when needed basis Put together office condition sheets, furniture audit sheets, key schedules for client signing, full training will be provided.

About the employer

Mistral House is a brand new, modern and well designed serviced business centre which can accommodate anything from two people to two hundred. The centre is two floors and is split across four wings with the core of the building offering an impressive reception area which is accompanied by two lounge areas for clients and visitors.


Mistral House





NE28 9NX

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Rebecca Walker


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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