Business Administration Apprentice (Customs) DHL GLOBAL FORWARDING (UK) LIMITED

DHL Hayes are now recruiting for a Business Administration Apprentice to join their Customs department. The successful candidate will support our growing customs bureau whilst working towards a recognised Level 3 qualification. You will be updating internal systems, issuing customs clearance instructions plus more.

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Closing date: 27 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday: 9.00am - 5.30pm (breaks to be confirmed)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    04 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What you will do in your working day

Key Activities

We are looking for an individual who displays the below skills to support our growing customs bureau activities including:

  • Import requirements
  • Liaising with 3rd party carriers and other DHL branches for documentation
  • Issuing customs clearance instructions
  • Updating internal systems in line with customer/HMRC requirements
  • Sending documentation to our off shoring centre
  • Answering and dealing with any queries
  • Quality checking supplementary declarations before transmitting
  • Transmitting declarations to HMRC to align with customer requirements
  • Manage shared mailboxes
  • Work closely with peers to ensure that all accounts are covered
  • Identify and support changes to enable the department to streamline processes and increase productivity

The training you will be getting

  • Business Administration Level 3 Qualification

The apprenticeship programme design will be built around the standard and individual apprentice and employer needs. This will consist of:

  • A fully embedded induction programme delivered by the employer and Seetec Outsource Training and Skills
  • An initial assessment of your skills, knowledge and behaviours in order to develop and enhance your career and personal progression
  • In line with the with functional skills requirements set by the standard, (where applicable), we will analyse and continuously develop English and Mathematics
  • On-the-job training delivered by the employer

Allocation of an apprenticeship delivery coach who will carry out:

  • Regular training
  • Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
  • Identify, track and support 20% of off-the-job training activities
  • Quarterly formal progress review meetings; identifying learning achievements and next steps
  • Individual learning plan - this will be used as part of a professional discussion during your reflective progress review meeting and track the 20% off-the-job training progress
  • A journey of learning activities over the length of the apprenticeship programme
  • Access to online learning and an e-portfolio where you will be able to gather evidence to demonstrate your performance ensuring your apprenticeship – this evidence can be used towards your end point assessment
  • End point assessment – this takes place at the end of the apprenticeship to ensure you have developed the skills, knowledge and behaviours needed for the job role

This may consist of at least 3-4 of the below activities:

  • Professional discussion
  • Observation
  • Portfolio of evidence, apprentice showcase
  • Research project
  • Multi-choice knowledge test
  • Work based project
  • Presentation
  • Competency-based interview

What to expect at the end of your apprenticeship

For the right candidate, based on your development and performance during the Apprenticeship, the aim is that Apprentices move into a permanent position within the business towards the end of their Fixed Term Contract – subject to a suitable vacancy being available at that time and in line with the selection process for the role. We also offer a competitive salary with incremental increases and benefits in line with permanent employees

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Positive attitude


GCSE or equivalent 5 GCSE’s including Maths and English (Grade A*-C/ 4-9) Essential

About the employer

DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.




Danzas House

Dawley Park



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Kayleigh Byner


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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