IT Support Apprentice

BORDER OFFICE SUPPLIES & SYSTEMS LTD

HEREFORD, HR2 6SS

Closes in 5 days (Thursday 1 August at 11:59pm)

Posted on 3 June 2024

Print

Contents

Summary

We are seeking a motivated and enthusiastic IT Support Apprentice to join our team. This is an exciting opportunity for someone looking to start their career in IT, providing first-line support to our clients. Full training will be provided, along with a Microsoft development programme to enhance your skills and knowledge.

Annual wage
£14,560 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 08:30 to 17:30.

40 hours a week

Possible start date

Thursday 15 August

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote
  • Additional training for functional skills in English and maths will be undertaken if needed
  • You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Apprenticeship qualification
  • There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme

Where you’ll work

B O S S HOUSE

THORN BUSINESS PARK

ROTHERWAS

HEREFORD

HR2 6SS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English & Maths (grade C or 4 above)

    Desirable qualifications

    Other in:

    • Driving License (grade pass or learning soon)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Customer care skills
    • Problem solving skills
    • Team working
    • Initiative
    • Adaptability

    About this company

    Border Office Supplies & Systems Ltd (BOSS) are a leading provider of office solutions, products and services, and have been operating since 1989. Founded by three directors, the company has set industry benchmarks for its outstanding quality of products, services, and customer service.

    https://www.borderoffice.co.uk/ (opens in new tab)

    After this apprenticeship

    Opportunities for career progression within the company.

    Ask a question

    The contact for this apprenticeship is:

    HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

    Lisa Wilkinson

    Lisa.wilkinson@hwgta.org

    01432 377010

    The reference code for this apprenticeship is VAC1000255065.

    Apply now

    Closes in 5 days (Thursday 1 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.