IT Support Apprentice BORDER OFFICE SUPPLIES & SYSTEMS LTD

We are seeking a motivated and enthusiastic IT Support Apprentice to join our team. This is an exciting opportunity for someone looking to start their career in IT, providing first-line support to our clients. Full training will be provided, along with a Microsoft development programme to enhance your skills and knowledge.

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Closing date: 22 Jun 2024

Apprenticeship summary

  • Annual wage

    £14,560.00

  • Working week

    Monday to Friday, 08:30 to 17:30.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    28 Jun 2024

  • Date posted

    03 Jun 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000255065

  • Positions

    1 available

What you will do in your working day

  • Provide first-line technical support to clients via telephone, email, and remote assistance tools
  • Respond to and resolve IT support requests in a timely and professional manner
  • Troubleshoot hardware and software issues on various devices including desktops, laptops, and mobile devices
  • Assist with the installation, configuration, and maintenance of IT equipment and systems
  • Document and track support requests and resolutions using our ticketing system
  • Escalate complex issues to higher-level support when necessary
  • Maintain a high level of customer service, ensuring clients are kept informed of progress and resolution timescales
  • Participate in training sessions and complete the Microsoft development programme to improve technical skills and knowledge

The training you will be getting

  • You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote
  • Additional training for functional skills in English and maths will be undertaken if needed
  • You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Apprenticeship qualification
  • There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme

What to expect at the end of your apprenticeship

Opportunities for career progression within the company.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Team working, Initiative, Adaptability

Qualifications

GCSE or equivalent English & Maths (Grade C or 4 above) Essential
Other Driving License (Grade pass or learning soon) Desired

About the employer

Border Office Supplies & Systems Ltd (BOSS) are a leading provider of office solutions, products and services, and have been operating since 1989. Founded by three directors, the company has set industry benchmarks for its outstanding quality of products, services, and customer service.

Employer

BORDER OFFICE SUPPLIES & SYSTEMS LTD

Address

B O S S HOUSE

THORN BUSINESS PARK

ROTHERWAS

HR2 6SS

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Training

Training provider

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Lisa Wilkinson

Lisa.wilkinson@hwgta.org

01432 377010

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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