Apprentice Administration Assistant emh group

Carry out administration processes to support emh Sharpes Administration Team. A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.

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Closing date: 02 Aug 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 9am to 5pm

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    05 Aug 2024

  • Date posted

    31 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • To provide administrative support to EMH Sharpes Administration Team with positivity to ensure the effective  
    operation of administration tasks which will include liaising  
    with EMH Customer Services/Experience Team
  • To deliver front line customer care services effectively over all our multimedia channels including telephone, e -mail, web, text and SMS
  • Handle and help resolve multimedia queries in a prompt respectful and courteous manner
  • Interpret any repair queries and respond within set guidelines including instructions to contractors
  • Provide effective customer service to deal with routine queries, face to face, over the phone and via-email
  • Organise and schedule meetings, maintaining effective diary management
  • Scan, photocopy and maintain documents in line with data protection guidelines
  • Provide administration support for ad hoc requirement such as large mail communications, annual processes, projects, and the production of any manual correspondence
  • Assist with record keeping computerised and manual
  • Always maintain confidentiality and handle all information in accordance with Data Protection Policy
  • Support the Administration Team with the procurement process and stock recording of PPE/uniforms and relevant business purchases
  • Deal with arising queries, future and completed reactive works to help support Reactive Managers and Administrators 

The training you will be getting

Customer Service Practitioner Level 2

Training schedule has yet to be agreed. Details will be made available at a later date

Apprentices who have not achieved the equivalent of level 2
qualifications in maths and English, will need to achieve level 1
functional skills in these and work towards level 2 functional skills

What to expect at the end of your apprenticeship

Potential opportunities for successful candidates to progress further
within the company

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

About the employer

About us: emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. A wide range of training and development opportunities, we are an Investors in People accredited organisation. Our Values: Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits: Our generous package includes:  Competitive salary  Contributory pension scheme  Health cash plan – BHSF  39 days’ annual leave (including statutory days), increasing with length of service (pro-rata for part time)  Flexible working We are an Investors in People accredited organisation, a wide range of training and development opportunities


emh group


Memorial House

Whitwick Business Park


LE67 4JP

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Chloe Burton

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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