Kia Vehicle Parts and service Advisor Apprenticeship - Speedwell Exeter

PITTEN LTD

Exeter, EX2 8FD

Closes in 4 days (Wednesday 31 July at 11:59pm)

Posted on 31 May 2024

Print

Contents

Summary

An exciting opportunity for an apprentice to work alongside fully qualified Parts and Service advisors to be fully trained in sourcing and supplying parts for light vehicles. This is a fantastic opportunity for the right candidate to earn a salary and gain a level 3 qualification.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service specialist (level 3)
Hours
Monday - Friday Occasional Saturdays (to be confirmed).

40 hours a week

Possible start date

Thursday 1 August

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Apprentices will be working and will be trained within the dealership as well as attending a college every 10 weeks on a block release. A skills coach will also visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An apprentice’s training includes:

  • Level 3 Customer Service Specialist Apprenticeship.
  • VRQ in Parts
  • Vocational related qualification (technical certificate)
  • Location and method of training to be confirmed

Where you’ll work

Matford Park Road

Exeter

EX2 8FD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English and Maths (grade 4/C or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • No skills required
    • Full training will be provided

    About this company

    Speedwell Group is a family run business with a genuine family ethos at our core, many staff and customers have been with us throughout our 20-year history. Speedwell has become synonymous with trust, quality and excellent customer service in Devon. We are proud of our customer feedback, consistently ranking amongst the highest in the country within our franchises. As our reputation has consistently grown, Speedwell now boasts two Kia Dealerships in Exeter & Newton Abbot as well as our used car dealership in Kingsteignton. This has provided an excellent platform for our previous, current and future apprentices to learn and develop in the Speedwell family. The support of our local customers and our excellent staff are responsible for Speedwell's success, and we endeavour to support our community. We sponsor Exeter Ladies Rugby Club, Netball, Squash & Football Teams as well as a trans-Atlantic rowing team and countless local shows.

    https://speedwell-kia.co.uk/ (opens in new tab)

    After this apprenticeship

    A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless. By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership.

    Ask a question

    The contact for this apprenticeship is:

    SKILLNET LIMITED

    Jose Faria

    jose.faria@skillnet.org.uk

    01923 216165

    The reference code for this apprenticeship is VAC1000254634.

    Apply now

    Closes in 4 days (Wednesday 31 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.