Library Apprentice Cheshire West and Chester Council

We are offering the chance for a candidate to take part in a Library, Information and Archive Services Assistant Apprenticeship. This apprentice role offers the opportunity to develop valuable experience working within a busy library environment and acquiring the skills and knowledge to become a Specialist Customer Services Representative.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Jun 2024

Apprenticeship summary

  • Annual wage


    From £22,366 up to £22,737

  • Working week

    Shifts to be confirmed which includes one alternative Saturday (TBC).

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    22 Jul 2024

  • Date posted

    31 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

With appropriate support and supervision:

  • Welcome customers users of the library and local service access facilities, in person, by telephone or email, assessing their needs, dealing with queries and directing them to the appropriate source of help or information, deputising as necessary with appropriate support and guidance for Senior Customer Services
  • Representative or Team Leader Customer Services
  • Representatives to ensure that an efficient and effective service to agreed standards is maintained
  • Operate the library systems and assist customers using self-serve terminals and other relevant systems ensuring that they understand how to access the wider range of council resources and services, and those of partner organisations
  • Shelve books and other reference and loan materials, ensure they are kept in order and keep displays and promotions stocked
  • Support customers in completing forms using online services (including assistance with basic computer skills) and manage customer access to the internet using the library’s booking process
  • Conduct, along with Senior Customer Services Representatives, Team Leaders and Library Caretakers as appropriate, Standards Audits of the appearance, cleanliness and safety of library buildings, according to an agreed regular programme, reporting any safety related issues, repairs or cleaning required
  • Process new stock and requests and reservations promptly Assist Librarians with stock editing where appropriate, and withdraw worn or outdated stock from the system
  • Provide or facilitate community based activities to identifiable client groups to ensure that their cultural, educational and recreational needs are met ensuring positive outcomes for the wider community
  • Be responsible for cash transactions relating to library charges and other income generation measures ensuring that the Borough’s financial regulations and the Service charging policies are adhered to, including banking as required
  • Learn to operate the various security systems that are installed within libraries to ensure personal safety, building and stock security

The training you will be getting

  • Library, Information and Archive Services (LIAS) Assistant Level 3 Apprenticeship Standard 
  • Our programme offers flexibility depending on our contract please click on our job advert to read more. This apprenticeship offers on site and Microsoft Teams platforms, to be discussed with the hiring manager, see contact details on our job advert
  • If Maths or English is required can be delivered via Microsoft Teams at the employer site, contract locations across the borough depending on conversation with hiring
  • Our programme offers 80% on-the-job training and 20% off-the-job training, these will be discussed with your hiring manager, contact details are on our job advert

What to expect at the end of your apprenticeship

  • You are currently offered a permanent contract of employment
  • On successful completion of the Level 3 Library, Information and Archive Services Assistant apprenticeship standard and review of performance, the post holder will progress to the substantive post of Specialist Customer Services Representative (Libraries)

Learning & Growth:

  • You’ll be encouraged and supported to grow and develop your
    knowledge, skills and career
  • You can choose to pursue a range of experiences and career journeys, regular play your part conversations will help you focus on personal growth and how your own progression supports the Council’s priorities

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent Literacy (English) (Grade GCSE 9-4 C-A*) Desired
GCSE or equivalent Numeracy (Maths) (Grade GCSE 9-4 C-A*) Desired

Things to consider

For all considerations visit our job website. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! We’re always looking to improve our diversity within our teams services, we would welcome applications from underrepresented groups.

About the employer

Play your part towards a stronger future at Cheshire West and Chester Council. We believe a stronger future where we all play our part in thriving, caring and sustainable communities. Grow your career, make a difference at Cheshire West and Chester Council. We pride ourselves and doing things differently. Our Council provides vital services which touch all aspects of people’s lives every day. We are driven by doing things differently, working on a wide variety of exciting change programmes to tackle challenges across our borough. With almost 3,500 employees, we are responsible for well known services such as , museums, libraries, environment operations, transport and highways, social care, schools, housing, planning and waste collection, but there is much more to what we do such as supporting businesses, registering births, and marriages, pest control , supporting careers in finance, legal, data and more!


Cheshire West and Chester Council


Ellesmere Port

Civic Way

CH65 0BG

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Library, information and archive services assistant

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please visit Cheshire West and Chester Council's apprentice vacancy opportunity via direct link, view our Apprentice Job Role Profile first, Roles and Responsibilites + Journey Map, study the apprenticeship standard and EPA, then register and complete the full application through our recruitment website. We may close this job when a suitable number of applications have been received.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Jun 2024