Customer Service Apprentice Markerstudy Insurance Group

If you're looking for an opportunity to kick-start your career with a large successful business, this could be the perfect role for you. Aspire Learning Experience (ALEX) is our award-winning apprenticeship programme delivered by learning & development specialists who will support and challenge you to achieve your potential every step of the way.

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Closing date: 30 Aug 2024

Apprenticeship summary

  • Annual wage


    Our generous salary is considerably more than the National Minimum wage requirements & offers the right candidate the opportunity to earn over £230 per week with additional opportunity to earn a bonus payment based on certain performance indicators.

  • Working week

    Monday to Friday, 09:00 – 17:00.

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    23 Sep 2024

  • Date posted

    31 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    6 available

What you will do in your working day

The role will primarily be to assist our wide range of customers to offer products and services that meet their requirements. You would be expected to deliver the highest possible standard of customer service whilst demonstrating a calm, polite and confident telephone manner and adhering to all company procedures.

Full training and support will be provided at all times and your key responsibilities for the role will include:

  • To provide a first point of contact for customers calling into our contact centre
  • Responsible for promoting the glass repair/ replacement services available
  • To participate in regular training and learning activities with our dedicated ALEX apprenticeship team
  • Adhere to our company EFFORT Values, Treating Customers Fairly (TCF) and Financial Conduct Authority (FCA) requirements

The training you will be getting

This role includes 20% off the job training spent with our own internal Talent Development Team studying towards a Level 2 Customer Service apprenticeship standard plus Functional Skills (if required). Training will take place at your usual office location and you will have regular time scheduled into your calendar each week to complete learning activities.

Your training will be delivered in a blended format and includes regular face to face workshops, webinars, practical learning activities and the opportunity to practice new skills with your trainer.

Additionally, you will undertake a series of Personal Effectiveness courses over the 12-month period including project management skills and career mapping to support your own personal and professional development goals.

You, along with our other apprentices, will have ownership of a high-profile business project that will provide you the perfect opportunity to showcase your knowledge and put new skills into practice.

What to expect at the end of your apprenticeship

Our award-winning apprenticeship programme forms part of the wider group commitment to support and harness talent.

During your programme, you will take part in a “Department Passport” initiative where you will spend time with a number of other teams in the business to broaden your horizons and support your career aspirations.

Once graduated, you will have the opportunity to join the group on a permanent basis and develop your career with our established “Pathways” development plans.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Team working, Initiative


GCSE or equivalent English (Grade 9-4 (A*-C)) Desired
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Desired

About the employer

Auto Windscreens are part of Markerstudy Group. Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies, innovation is at the heart of our business whether it be robotic lifting devices, wet weather canopies or the use of new technology in our customer service departments. We lead the industry in the training and certification of our colleagues and offer an excellent opportunity for personal development.


Markerstudy Insurance Group


Auto Windscreens

Brittania House

Storforth Lane

S40 2UZ


Anna Holden

07442 861318

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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