Customer Service Apprentice

Markerstudy Insurance Group

Chesterfield, S40 2UZ

Closes on Friday 30 August

Posted on 31 May 2024

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Summary

If you're looking for an opportunity to kick-start your career with a large successful business, this could be the perfect role for you. Aspire Learning Experience (ALEX) is our award-winning apprenticeship programme delivered by learning & development specialists who will support and challenge you to achieve your potential every step of the way.

Annual wage
£12,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 09:00 – 17:00.

35 hours a week

Possible start date

Monday 23 September

Duration

1 Year

Positions available

6

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This role includes 20% off the job training spent with our own internal Talent Development Team studying towards a Level 2 Customer Service apprenticeship standard plus Functional Skills (if required). Training will take place at your usual office location and you will have regular time scheduled into your calendar each week to complete learning activities.

Your training will be delivered in a blended format and includes regular face to face workshops, webinars, practical learning activities and the opportunity to practice new skills with your trainer.

Additionally, you will undertake a series of Personal Effectiveness courses over the 12-month period including project management skills and career mapping to support your own personal and professional development goals.

You, along with our other apprentices, will have ownership of a high-profile business project that will provide you the perfect opportunity to showcase your knowledge and put new skills into practice.

Where you’ll work

Auto Windscreens

Brittania House

Storforth Lane

Chesterfield

S40 2UZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

E.J.MARKHAM & SON LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 9-4 (A*-C))
    • Maths (grade 9-4 (A*-C))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Customer care skills
    • Team working
    • Initiative

    About this company

    Auto Windscreens are part of Markerstudy Group. Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies, innovation is at the heart of our business whether it be robotic lifting devices, wet weather canopies or the use of new technology in our customer service departments. We lead the industry in the training and certification of our colleagues and offer an excellent opportunity for personal development.

    http://www.autowindscreens.co.uk (opens in new tab)

    After this apprenticeship

    Our award-winning apprenticeship programme forms part of the wider group commitment to support and harness talent.

    During your programme, you will take part in a “Department Passport” initiative where you will spend time with a number of other teams in the business to broaden your horizons and support your career aspirations.

    Once graduated, you will have the opportunity to join the group on a permanent basis and develop your career with our established “Pathways” development plans.

    Ask a question

    The contact for this apprenticeship is:

    Markerstudy Insurance Group

    Anna Holden

    annaholden@markerstudy.com

    07442 861318

    The reference code for this apprenticeship is VAC1000254584.

    Apply now

    Closes on Friday 30 August

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.