Customer Onboarding Apprentice Grand Union Housing Group

As a Customer Onboarding Apprentice, you’ll help the team welcome new residents into their homes. You’ll learn the ropes of housing management, work closely with our Onboarding Team Leader, and gain hands-on experience in our Empty Homes Department.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 08:45 to 17:00

    Total hours per week: 36.5

  • Expected duration

    18 Months

  • Possible start date

    22 Jul 2024

  • Date posted

    31 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Understand our organisational principles, priorities, values, corporate strategy, and services
  • Gain knowledge of tenancy types and processes for agreements and ending tenancies
  • Study housing law and codes of practice, including key Acts
  • Apply professional, non-judgemental customer service skills with quality and accuracy
  • Understand landlord duties for repairs, maintenance, and Decent Home standards
  • Collaborate with the Void Works team and wider business to meet targets
  • Perform duties independently, including property viewings

The training you will be getting

  • Level 3 Housing & Property Management
  • Blend of office and remote working
  • 6hrs per week off the job learning (1 day a week) with the training provider

What to expect at the end of your apprenticeship

At the end of your apprenticeship, you'll have the opportunity to transition into a Customer Onboarding Coordinator or explore other opportunities with the new skill set and experience you’ve gained.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Non judgemental, Patience, Accountability, Resilience, Flexibility


GCSE or equivalent English (Grade 4-9 or equivalent) Essential
GCSE or equivalent Mathematics (Grade 4-9 or equivalent) Essential

About the employer

Would you thrive in a job that is making a real difference to people’s lives? At Grand Union, we are making an impact on the housing crisis, supporting sustainable communities, and providing life-long homes for our customers. We provide additional, critical services to support the most vulnerable, but we also build shared ownership and outright sales for those who want to get on the property ladder. We are passionate about our communities, and we are committed to being a learning organisation.


Grand Union Housing Group


Building K2

Timbold Drive, Kents Hill

Milton Keynes



Sana Mamud


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Housing and property management

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today