Reception Apprentice

JRB Healthcare – Beechdale Surgery

NOTTINGHAM, NG8 3LF

Closes in 9 days (Monday 21 October at 11:59pm)

Posted on 31 May 2024

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Summary

The successful candidate will gain an understanding of how the practice is run on a day-to-day basis. Every phone call/conversation is different with the diverse needs of the patients. The job is very much learnt through hands-on experience. We have a friendly consistent team at JRB Healthcare, and we are looking forward to welcoming another addition to our team!

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Opening hours are between 8:00 - 18:30; Monday to Friday. Staff have set shift patterns which are agreed upon at the start of employment. Covering their weekly hours within our opening times. we can be flexible with timings. Some weekends may be required

37 hours a week

Possible start date

Monday 28 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Apply practice policies, standards, and guidance.
  • Maintaining confidentiality and the protection of personal and sensitive data.
  • Communicate effectively with staff members, patients, carers and
    external services
  • Answering the phones and actioning requests.
  • Liaising with the clinical team and other members when
    needed.
  • Complete tasks allocated by management.
  • Maintaining and monitoring the appointment system.
  • Taking messages and passing on information.
  • Filing and scanning paperwork.

Where you’ll work

439 BEECHDALE ROAD

NOTTINGHAM

NG8 3LF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Apprentices will be allocated a Trainer Assessor and training will be
    planned and delivered in conjunction with the employer to meet
    the individual needs of the apprentice.

    The apprentice will spend 20% of their hours working off the job
    activities and training. On the job and off the job training will be delivered in the workplace.

    Will achieve a Customer Service Level 2 Apprenticeship qualification.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade E/2 or above)
    • Maths (grade E/2 or above)

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade C/4 or above)
    • Maths (grade C/4 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Team working
    • Initiative
    • Non judgemental
    • Patience

    About this company

    Our values are based on trust, openness, honesty and transparency. Our aim is to put you the patient at the heart of everything we do, applying the highest standards of clinical knowledge to our practice. We want to reach every member of our practice population, delivering services that are tailored to the individual’s needs. Our emphasis is on quality and safety, and we share and learn together as a team, respecting and supporting one another in achieving our objectives.

    After this apprenticeship

    On completion of the Apprenticeship, there is several learning
    opportunities within the practice such as taking on specific admin
    tasks to learn new skills. The right candidate could also progress
    into a clinical secretary role with extra training.

    Ask a question

    The contact for this apprenticeship is:

    ACCESS TRAINING (EAST MIDLANDS) LTD

    Chloe Burton

    chloe.burton@atem.co.uk

    The reference code for this apprenticeship is VAC1000254111.

    Apply now

    Closes in 9 days (Monday 21 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.