Reception Apprentice JRB Healthcare – Beechdale Surgery

The successful candidate will gain an understanding of how the practice is run on a day-to-day basis. Every phone call/conversation is different with the diverse needs of the patients. The job is very much learnt through hands-on experience. We have a friendly consistent team at JRB Healthcare, and we are looking forward to welcoming another addition to our team!

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Closing date: 28 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Opening hours are between 8:00 - 18:30; Monday to Friday. Staff have set shift patterns which are agreed upon at the start of employment. Covering their weekly hours within our opening times. we can be flexible with timings. Some weekends may be required

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    31 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Apply practice policies, standards, and guidance.
  • Maintaining confidentiality and the protection of personal and sensitive data.
  • Communicate effectively with staff members, patients, carers and
    external services
  • Answering the phones and actioning requests.
  • Liaising with the clinical team and other members when
  • Complete tasks allocated by management.
  • Maintaining and monitoring the appointment system.
  • Taking messages and passing on information.
  • Filing and scanning paperwork.

The training you will be getting

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.

The apprentice will spend 20% of their hours working off the job
activities and training. On the job and off the job training will be delivered in the workplace.

Will achieve a Customer Service Level 2 Apprenticeship qualification.

What to expect at the end of your apprenticeship

On completion of the Apprenticeship, there is several learning
opportunities within the practice such as taking on specific admin
tasks to learn new skills. The right candidate could also progress
into a clinical secretary role with extra training.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade E/2 or above) Essential
GCSE or equivalent Maths (Grade E/2 or above) Essential
GCSE or equivalent English (Grade C/4 or above) Desired
GCSE or equivalent Maths (Grade C/4 or above) Desired

About the employer

Our values are based on trust, openness, honesty and transparency. Our aim is to put you the patient at the heart of everything we do, applying the highest standards of clinical knowledge to our practice. We want to reach every member of our practice population, delivering services that are tailored to the individual’s needs. Our emphasis is on quality and safety, and we share and learn together as a team, respecting and supporting one another in achieving our objectives.


JRB Healthcare – Beechdale Surgery





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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Chloe Burton

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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