Customer Service Practitioner Apprentice – Level 2 S.A.B. SUPPLY LTD

The successful applicant will partake in numerous office-based tasks such as processing orders, speaking to suppliers, dealing with customers and the general day-to-day running of the business. We use a network of suppliers to deliver on our behalf, which means our job at head office is to take people's orders, process them to the correct suppliers.

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Closing date: 29 Jul 2024

Apprenticeship summary

  • Annual wage

    £12,480.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    08:30am to 17:00pm Monday to Friday

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    12 Aug 2024

  • Date posted

    30 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000254107

  • Positions

    1 available

What you will do in your working day

  • Answering incoming phone calls
  • Processing online orders
  • Gain knowledge of products and operations

The training you will be getting

  • Customer Service Practitioner - Level 2 
  • 1 day in college a week
  • Training schedule has yet to be agreed. Details will be made available at a later date

What to expect at the end of your apprenticeship

Possibility of a full-time position leading to an administrator role


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills

Qualifications

GCSE or equivalent Maths & English (Grade 4 or above) Essential

Things to consider

The apprentice would not be asked to do any form of manual labour or work outdoors

About the employer

We are one of the leading UK equipment hire suppliers, hiring out things like scaffold towers, scissor lifts, diggers, dumpers etc. We act as a broker in that we take an order, give it to one of our suppliers to deliver who will use their own stock and we take the profit in the middle, we do have some of our own in the North East which we deliver ourselves but this will be something the apprentice won't be involved in

Employer

S.A.B. SUPPLY LTD

Address

UNIT 10 ENTERPRISE HOUSE

THOMLINSON ROAD

HARTLEPOOL

TS25 1NS

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Training

Training provider

HARTLEPOOL COLLEGE OF FURTHER EDUCATION

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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