Customer Service Practitioner Apprentice – Level 2

S.A.B. SUPPLY LTD

HARTLEPOOL, TS25 1NS

Closes in 2 days (Monday 29 July at 11:59pm)

Posted on 30 May 2024

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Summary

The successful applicant will partake in numerous office-based tasks such as processing orders, speaking to suppliers, dealing with customers and the general day-to-day running of the business. We use a network of suppliers to deliver on our behalf, which means our job at head office is to take people's orders, process them to the correct suppliers.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
08:30am to 17:00pm Monday to Friday

37 hours a week

Possible start date

Monday 12 August

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer Service Practitioner - Level 2 
  • 1 day in college a week
  • Training schedule has yet to be agreed. Details will be made available at a later date

Where you’ll work

UNIT 10 ENTERPRISE HOUSE

THOMLINSON ROAD

HARTLEPOOL

TS25 1NS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HARTLEPOOL COLLEGE OF FURTHER EDUCATION

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths & English (grade 4 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills

    Other requirements

    The apprentice would not be asked to do any form of manual labour or work outdoors

    About this company

    We are one of the leading UK equipment hire suppliers, hiring out things like scaffold towers, scissor lifts, diggers, dumpers etc. We act as a broker in that we take an order, give it to one of our suppliers to deliver who will use their own stock and we take the profit in the middle, we do have some of our own in the North East which we deliver ourselves but this will be something the apprentice won't be involved in

    http://www.sab-supply.co.uk (opens in new tab)

    After this apprenticeship

    Possibility of a full-time position leading to an administrator role

    Ask a question

    The contact for this apprenticeship is:

    HARTLEPOOL COLLEGE OF FURTHER EDUCATION

    The reference code for this apprenticeship is VAC1000254107.

    Apply now

    Closes in 2 days (Monday 29 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.