Customer & Business Coordinator Apprentice

DESIGN X-PRESS LTD

CONSETT, DH8 6SZ

Closes in 2 days (Wednesday 24 July at 11:59pm)

Posted on 29 May 2024


Summary

The Customer Service Practitioner Level 2 Apprentice should be a great team player, be able to multi-task, be accountable and trustworthy and have good computer skills with a professional approach at all times.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Minimum of 30 hours per week, working up to 35 hours per week. Monday - Friday with a one hour paid lunch break. Shifts to be confirmed.

30 hours a week

Possible start date

Monday 5 August

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Level 2 Customer Service Practitioner Standard qualification.
  • Level 2 Functional Skills in Maths and English (if required).
  • Training schedule has yet to be agreed. Details will be made available at a later date.

Where you’ll work

UNIT 2A

LINDEN PARK

NUMBER ONE IND ESTATE

CONSETT

DH8 6SZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERWENTSIDE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths & English (grade 4/C or equivalent)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Creative
    • Initiative
    • Patience

    About this company

    In 1995 Design Xpress was created by Juliette Brown in County Durham. At this time, Juliette focused on developing a design and point of sale printing business, offering price ticketing, POS and posters largely to the food retail industry. Carl Gerry, a procurement specialist, joined the business in 2010 and later became Operations Director and helped develop the business further in terms of procurement, planning and process. As technology advanced and the business expanded and relocated, the company evolved to be a reliable Large Format Print specialist, serving Print Management, Design Agencies and Government alongside smaller direct businesses and members of the general public.

    https://www.designxpress.co.uk/ (opens in new tab)

    After this apprenticeship

    • The Customer Service role can be a gateway to further career opportunities, such as management positions / team leader roles.

    Ask a question

    The contact for this apprenticeship is:

    DERWENTSIDE COLLEGE

    Apprenticeship recruitment team

    apprenticeships@derwentside.ac.uk

    The reference code for this apprenticeship is VAC1000253927.

    Apply now

    Closes in 2 days (Wednesday 24 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.