Digital Support Technician Apprentice (LGC Group) LGC LIMITED

This role provides a unique opportunity to work alongside us as we support our stakeholders using cutting edge software to produce advanced analytics, and exploring new opportunities within the ever-changing analytics space, helping to shape the future of data acquisition and analytics within a global business.

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Closing date: 01 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    29 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The post is based in Teddington, with flexibility for home working, and provides the opportunity for to experience the ins and outs of working in a Data team and exposure to market leading technologies such as Tableau, Snowflake, dbt, and SAP Business Objects.

Your duties and responsibilities in this role will consist of:

  • Supporting in handling user access requests and approval process for Business Objects and Tableau as market-leading, core BI platforms
  • Supporting Group BID&A team in delivering high-quality data solutions to business problems and supporting the queries coming through ITSM platform
  • Bringing new ideas in terms of process automation and documentation
  • General administration & process documentation within BIGD&A team
  • Assisting end users with BI platform access issues or troubleshooting of reports or queries
  • Cooperate with data engineers and analysts to deliver a quick -turnaround, high-quality service

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Data Technician, with training in how to:

  • Identify the right data sources for your business to inform decision making
  • Collect, compile and cleanse data accurately and securely
  • Identify, anaylse and interpret data, trends and patterns
  • Produce dashboards and reports to aid visualisation and comparison
  • Summarise and present the results of data analysis, making recommendations for business improvement
  • Store and archive data in line with data protection legislation

For a full list of programme modules visit:

What to expect at the end of your apprenticeship

  • The role offers long term security and the opportunity to progress into a permanent position

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Curiosity, Willingness to learn, Committed, Punctual, Able to work independently, Ability to multitask, Time management, Microsoft Office skills


GCSE or equivalent 5 GCSE's including English and Maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Previous experience with Business Intelligence tools is beneficial.

About the employer

LGC Group is a global leader in the life science tools sector, providing mission critical components to customers across clinical diagnostics, pharmaceutical, research & government, food and other applied markets. LGC is an international life sciences company working with customers in the government, academic, pharmaceutical, agricultural biotechnology, food, environment, security and sports sectors to achieve excellence in investigative, diagnostic and measurement science. We provide a comprehensive range of specialty genomic analysis tools, measurement tools and supply chain assurance solutions, underpinned by leading analytical and measurement science capabilities. Our scientific tools and solutions form an essential part of our customers’ quality and compliance procedures enabling them to provide safer products, develop new solutions and advance research. Through a collaborative and consultative approach, our products and technology platforms help our customers bring new therapies to market; optimize food safety and production; enable diagnoses to be made more accurately; and support progressing product discovery through to manufacture with quality and consistency. In this way, we play our part in addressing important global drivers such as a growing and ageing population, globalization and rise of emerging markets. LGC; Science for a safer world.




Queens Road



TW11 0LY

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Megan Dover


Apprenticeship standard

Digital support technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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