Office Administrator Apprentice ONE MIAH GROUP LIMITED

Join us as a Business Administration Level 3 Apprentice! In this role, you'll support our administrative functions, manage school data, and help streamline our processes to enhance operational efficiency. This apprenticeship is perfect for those eager to develop their business skills in an educational environment dedicated to student success.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 9.00am to 5.00pm (breaks to be confirmed).

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    28 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Answering Phone Calls and Handling Queries: You will be the first point of contact for incoming phone calls, greeting callers professionally, understanding their needs, and directing them to the appropriate person or department. You will also handle
    general queries, providing course information and assistance as required.
  • Purchase Order and Invoice Management: Your responsibilities will include raising, recording, and processing purchase orders and invoices related to our school. This involves ensuring accurate documentation, tracking orders, and maintaining organised records.
  • General Administrative Duties: You will contribute to maintaining an efficient office environment by performing general administrative tasks such as scanning documents, filing paperwork, sending letters to parents, doing post office runs, and handling confidential materials.
  • Data Entry and Spreadsheet Work: Accurate data entry and management are essential. You will work with spreadsheets to record and update information, including learner exam results and other relevant data.
  • Learner Registration and Assessment: You will assist in the registration process for learners, collecting necessary information, ensuring accuracy, and entering details into our registration system.
  • Learner File Management: Maintaining up-to-date and organised learner files is crucial. You will ensure learner files are complete, accurate, and properly stored on shared drives or systems, including essential documents and certifications.
  • Exam Result Tracking: Accurate recording and updating of learner exam results are vital for monitoring progress and meeting reporting requirements. You will maintain designated trackers or systems for this purpose.
  • Communication and Coordination: Effective communication is key. You will liaise with students and tutors, conveying important information such as class schedules and student absences. Clear and professional communication skills, both written and verbal, are essential for coordination and smooth operations.
  • Support to Head of IT and Compliance: You will provide administrative support, including reporting, organising paperwork and data, scheduling meetings, and assisting with diary management. Additionally, you may be involved in preparing reports, taking meeting notes, and supporting HR-related duties.
  • HR and Staff Management Support: Assisting with HR-related tasks, such as managing HR files, maintaining statutory documentation, recording staff absence, and supporting new staff onboarding, will be part of your role.

The training you will be getting

  • You will work towards completing a Level 3 Content Creator qualification
  • Training will delivered mostly remotely with some face-to-face teaching by EEVT
  • The employer will give you time out of your working week to focus on your qualification

What to expect at the end of your apprenticeship

  • Potential of a full-time position upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Logical, Initiative


GCSE or equivalent English (Grade 4 or above) Essential
GCSE or equivalent Maths (Grade 4 or above) Essential

About the employer

We’re working with a company that is a grassroots provider of education, training, and mentorship, delivering innovative learning programs to some of inner London’s most disaffected and vulnerable young people. This company focuses on engaging a community of learners from London boroughs who face multiple barriers to progression, whether educationally or through employment. They offer a range of accredited and flexible courses, with a particular emphasis on the music and entertainment industries. Their bespoke programs are designed to help young people at risk of further disadvantage acquire skills, knowledge, and self-belief, ultimately leading them to jobs where they can thrive. By addressing marginalisation head-on, they create opportunities for individual wellbeing and integration.






E1 1SA

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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