Apprentice Service Desk Engineer E2E TECHNOLOGIES LTD

Reporting into the Service Desk Team Lead/ Operations manager, this role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to one of our specialist team members to investigate and resolve.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9.00am to 5.00pm.

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    07 Jul 2024

  • Date posted

    28 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Work as part of a Service Desk Team
  • Logging support request on internal systems
  • Keeping service desk documentation up to date
  • Support IT and telecoms infrastructure, software applications, hardware configurations and mobile devices
  • Configuration, maintenance, troubleshooting, deployments and documentation
  • Remote management of customer requests (installations, user account changes, etc)
  • Support covering various company locations (occasional requirement to travel to other UK offices to assist with projects)
  • Troubleshooting (laptops, routers, desktops, phones etc.)
  • Install, configure and support a range of IT hardware/software
  • Ensure all IT processes are followed, and documentation is maintained
  • Maintain and monitor the complete IT Infrastructure to maintain a secure and productive environment
  • Train and guide users where required on IT systems

The training you will be getting

Information Communications Technician Level 3 Apprenticeship Standard qualification:

  • Your training takes place away from your usual location of work and in one of NowSkills' city centre training venues. If this isn't convenient to you then NowSkills also provide live online, on-demand online and 1:1 with your subject specialist digital tutor that you will have assigned to you.

Upon successful completion you will receive certification of your Level 3 ICT standard.

What to expect at the end of your apprenticeship

  • The successful candidate may be offered full time employment and the chance to progress to a higher level apprenticeship or position in the organisation.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

The candidate must be able to drive and have access to their own vehicle, this is as they will be needed to travel to client sites.

About the employer

We’re a proactive, SLA-beating, managed service provider that busts the common stereotypes surrounding IT. By working hand in hand with you we take the hassle out of IT, monitoring, managing and maintaining your systems so you can get back to doing what you do best.







CH49 1AB

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2024