Community Housing Assistant Apprentice Muir Group Housing Association

Are you looking to start your career in housing and want to make a difference to people and communities? Do you have the drive to make a difference every day to deliver an excellent customer experience to support our resident & communities. If you think you’ve got most of what we're looking for, but not everything we’d still love to hear from you.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage

    £17,277.15

  • Working week

    9.00am - 5.00pm, Monday to Friday.

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    15 Jul 2024

  • Date posted

    28 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000253619

  • Positions

    1 available

What you will do in your working day

  • Deliver high levels of personal productivity and quality interactions with our customers.
  • Support first contact resolution of queries including diagnosing and scheduling repairs.  Support with rent, ASB, lettings and home ownership queries.
  • Take a proactive approach to our customer experience.  Work with colleagues to ensure we do what we say we’ll do to minimize customer effort.
  • Record every contact, capturing quality customer information, including profiling. data in line with guidelines such as GDPR and PCI compliance.
  • Promote safeguarding, making referrals where appropriate.
  • Be available and flexible to work in our office during our opening hours.
  • Provide support to colleagues as required.
  • Support the Customer Experience Coach and Customer Experience Manager with the implementation of Customer Experience plans and projects.

The training you will be getting

  • You will work towards Housing & Property Management Assistant Apprenticeship standard
  • You will also gain CIH Level 2 Certificate in Housing Practice
  • You will work towards functional skills maths and English ( if needed)
  • Blended on/off the job training and location to be confirmed

What to expect at the end of your apprenticeship

  • This is a fantastic opportunity to enter the housing sector, this apprenticeship opportunity will give you the chance to work on a carousel / rotation basis with the Customer Experience team.  

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade C /4) Essential
GCSE or equivalent Maths (Grade C /4) Essential

Things to consider

We are looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to help us implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You’ll be able to….. Assist colleagues to deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction. Provide an efficient and effective administrative support to the neighbourhood team. Be a positive ambassador who Lives Our Values Everyday through effective partnership working and with our customers, colleagues and communities, to help us achieve our ambitions. Champion for our customers, providing an excellent customer experience as the first point of contact, taking ownership of queries and doing what matters most for our customers  Help customers access our services in line with our Customer Commitment Support first contact resolution of queries including diagnosing & scheduling repairs and with rent, ASB, lettings and home ownership queries. Help provide an accessible, value for money customer experience to meet the diverse needs of our customers, in line with our policies. You’ll spend half of your apprenticeship working in our Customer Experience Team as a Customer Experience Advisor, helping customers on the phone and with queries via multiple channels (whatsapp, email, facebook, webchat), and half working in our Community Housing Team as a Community Housing Assistant where you’ll learn about tenancies, rent and more. Our Values: Caring: We care about people and achieving results Responsive: We put our customers first, giving great service and doing what matters most to them Passionate: We take pride in what we do and always strive to do better. Inclusive: We work together and value each other Dynamic: We have a positive, solution-oriented attitude Honest: We have high ethical values, standards and strong governance

About the employer

Established in 1968, we've been working with people to maximise their quality of life ever since. We own and manage more than 5,500 homes in England and Wales, providing a range of affordable housing solutions including general let properties, shared ownership (Homes by Muir), independent living (Muir Living) and supported housing. We also deliver services to help maintain homes and provide tenancy support for customers. With offices in Chester, Burnley and Huntingdon, we enjoy the support of 140 colleagues, as well as our own in-house maintenance provider, Muir Property Solutions (MPS).

Employer

Muir Group Housing Association

Address

80 Lightfoot Street

Hoole

Chester

CH2 3AL

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Training

Training provider

THE LEARNING FOUNDRY LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Kellie Lynch

kellie.lynch@thelearningfoundry.co.uk

07971 314 646

Apprenticeship standard

Housing and property management assistant

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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