Customer Liaison Officer Apprentice
STARCROSS TRADING LTD
Bromley, BR1 1SD
Closes in 29 days (Sunday 25 August at 11:59pm)
Posted on 5 June 2024
Contents
Summary
Provide a professional and friendly customer service to all patients, careers and staff that need to access patient transport, in line with departmental protocols. Level 3 apprenticeship.
- Annual wage
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£15,974.40 a year
Minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Business administrator (level 3)
- Hours
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We operate a rota system ; must be able to work varied shift patterns (07:00am – 7pm) Days and shifts TBC.
48 hours a week
- Possible start date
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Tuesday 10 September
- Duration
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1 Year 6 Months
- Positions available
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3
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Provider: Bromley College Of Further and Higher Education
On programme Training:
Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in maths and English
Institute of Apprenticeship Certificate
End-Point Assessment (EPA)
Knowledge Training Test
Skills Test
Oral Questioning – underpinned by portfolio
Training schedule has yet to be agreed. Details will be made available at a later date.
Where you’ll work
Imperial House 21-25
North Street
Bromley
BR1 1SD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LONDON SOUTH EAST COLLEGES
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths and English (grade A*-C / 9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
• NVQ Level 3 in Customer Care of or equivalent • Good command of English Language • Understanding of Data Protection and Freedom of Information requirements • Experience of working in a busy customer service environment, in a client facing role. • Experience of working within a team and liaising with internal and external parties. • Experience of using databases and Microsoft systems. • Accurate keyboard skills
About this company
BEARS has focused on quality, which defines the company and differentiates it from its peers (and competitors). Our emphasis remains to provide high quality service which underpins our values of standards of Safety, Comfort and Care. Our staff are our greatest assets, displayed in our first-class training, and generous package as well as providing them with appropriate tools (including PPE and other materials), to enable them to deliver the highest standards of patient care. The return for this strategy is evidenced in our Key Performance Indicators (KPI’s) and the level of retention on our contracts from existing NHS customers. BEARS currently provide the following Patient Transport services: High Dependency, Bariatric, Mental Health and ECMO, which our NHS clients recognise as dependable, unlocking new opportunities for further specialist ambulance services in Critical Care, Neonatal and Paediatric Intensive Care services.
After this apprenticeship
Further progression may well be available in other areas within our sector, upon successful completion of Level 3 Business Administration apprenticeship.
Ask a question
The contact for this apprenticeship is:
LONDON SOUTH EAST COLLEGES
The reference code for this apprenticeship is VAC1000253602.
Apply now
Closes in 29 days (Sunday 25 August at 11:59pm)
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