Surgery Reception and Administration Support Apprentice

Adelaide & St Levan Surgery

KEYHAM, PL2 1JR

Closes in 21 days (Saturday 17 August at 11:59pm)

Posted on 24 May 2024

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Summary

This is an exciting opportunity for an enthusiastic and proactive candidate to join our busy reception team. It is a varied and challenging patient-facing role that includes call-handling using our computer clinical system and dealing with appropriate enquiries from patients and our NHS and care colleagues.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday - working within shifts over 5 days (30 minutes unpaid lunch break). Exact shifts TBC.

37 hours a week

Possible start date

Monday 19 August

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Full Customer Service Practitioner Apprenticeship Standard - Level 2
  • On-the-job training to support role development
  • Off-the-job training (College attendance) to support qualification requirements
  • Employer to offer dedicated training time to support off-the-job training requirements
  • Functional Skills support - maths/English - if required

Where you’ll work

ST LEVAN SUGERY

350 ST LEVAN ROAD

KEYHAM

PL2 1JR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FOCUS TRAINING (SW) LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade A*/9 - C/4)
    • Mathematics (grade A*/9 - C/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Initiative
    • Patience

    Other requirements

    Due to the nature of the business an understanding of client/patient confidentiality will be expected at all times. The Reception area can be a demanding and sometimes challenging area to work so a calm and focused approach in dealing with patients/enquiries will be needed. Part of qualification requirement is regular college attendance, and this is currently one full day per month, and this is supported by regular remote training and site visits. College is based at Marsh Mills, Plymouth.

    About this company

    At Adelaide and St Levan Surgeries, you will be working with a great team of people who we fondly call our work family. We look after a complex patient population in inner city Plymouth. No day is ever the same, here we can and do make a difference but its not always easy! We love cake and a good social event!

    After this apprenticeship

    • The Practice is keen to progress the right candidate into a permanent employment position or possible progression opportunity upon successful completion of Level 2 qualification.

    Ask a question

    The contact for this apprenticeship is:

    FOCUS TRAINING (SW) LIMITED

    Trevor Barnes

    trevor.b@tftg.org

    07836536590

    The reference code for this apprenticeship is VAC1000253448.

    Apply now

    Closes in 21 days (Saturday 17 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.