Surgery Reception and Administration Support Apprentice Adelaide & St Levan Surgery

This is an exciting opportunity for an enthusiastic and proactive candidate to join our busy reception team. It is a varied and challenging patient-facing role that includes call-handling using our computer clinical system and dealing with appropriate enquiries from patients and our NHS and care colleagues.

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Closing date: 27 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday - working within shifts over 5 days (30 minutes unpaid lunch break). Exact shifts TBC.

    Total hours per week: 37.0

  • Expected duration

    12 Months

  • Possible start date

    29 Jul 2024

  • Date posted

    24 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Responsibilities will be varied and challenging and are aimed at supporting a busy GP surgery and, in particular, the reception team.  Tasks could include;

  • To ensure reception and clerical duties within the practice are carried out within the practice guidelines and policies
  • To book in and assist patients that come to the front desk
  • To develop knowledge of GP software and Microsoft programmes such as but not limited to Word, Excel, etc
  • To receive incoming and initiate outgoing telephone calls, taking messages and dealing with appropriate enquiries
  • To handle general enquiries and liaise with other GP and NHS settings
  • The post holder is required to conform to all Adelaide and St Levan Surgery policies and to attend any training sessions as necessary

The training you will be getting

  • Full Customer Service Practitioner Apprenticeship Standard - Level 2
  • On-the-job training to support role development
  • Off-the-job training (College attendance) to support qualification requirements
  • Employer to offer dedicated training time to support off-the-job training requirements
  • Functional Skills support - maths/English - if required

What to expect at the end of your apprenticeship

  • The Practice is keen to progress the right candidate into a permanent employment position or possible progression opportunity upon successful completion of Level 2 qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Patience


GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

Due to the nature of the business an understanding of client/patient confidentiality will be expected at all times. The Reception area can be a demanding and sometimes challenging area to work so a calm and focused approach in dealing with patients/enquiries will be needed. Part of qualification requirement is regular college attendance, and this is currently one full day per month, and this is supported by regular remote training and site visits. College is based at Marsh Mills, Plymouth.

About the employer

At Adelaide and St Levan Surgeries, you will be working with a great team of people who we fondly call our work family. We look after a complex patient population in inner city Plymouth. No day is ever the same, here we can and do make a difference but its not always easy! We love cake and a good social event!


Adelaide & St Levan Surgery






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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Trevor Barnes


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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