Business Administration Apprentice Get Set UK

An exciting opportunity for an organised and customer-focused individual who is looking to start their career in administration and join an award-winning organisation that provides an opportunity to work within the central support functions. You will enjoy interacting with people over the telephone and assisting in day-to-day admin duties.

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Closing date: 30 Jul 2024

Apprenticeship summary

  • Annual wage


    Benefits 1. Company pension & events 2. Gym membership 3. Private medical insurance 4. Wellness programs 5. Sick pay.

  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    23 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Branch Operations:

  • Ensure the branch is opened and closed while maintaining detailed logs in accordance with company policy
  • Demonstrate commitment by organising Health & Safety (H&S) folders and records in strict adherence to our H&S Policy
  • Supervise visitor and customer access, with a vigilant eye on security to prevent breaches
  • Efficiently manage branch phone communications, providing prompt and helpful responses to inquiries and ensuring seamless call transfers
  • Provide support in sending posts to case managers
  • Respond promptly and professionally to customer inquiries, providing helpful assistance and ensuring seamless call transfers
  • Efficiently handle deliveries, oversee courier collections, and maintain organised booking records for our dynamic workspace
  • Effectively manage the branch's petty cash, issuing vouchers and travel cards to customers, and conducting weekly reconciliations for business manager approval, ensuring smooth financial operations
  • Proactively procure stationery and necessary supplies, keeping our workspace fully equipped and efficient
  • Liaise with the marketing team for ordering marketing and/or Course materials

Handle Work Wise Phone Line Calls:

  • Take calls for the Work Wise line and ensure they are answered promptly within the defined timeframe
  • Response to emails needs to be monitored and actioned accordingly
  • Check the eligibility of referrals and assign them to dedicated
  • Employment Specialist advisorrs for further processing
  • Accurately update all relevant information in the system
  • Possess basic IT skills to navigate through systems and databases
    Achieve agreed personal targets related to call handling and other relevant metrics

Compliance and Audit Administration:

  • Assist in the administration of compliance and audit activities for the contract
  • Ensure adherence to regulatory requirements and internal policies

CRM Support:

  • To ensure records are accurately updated on the CRM (Customer Relationship Management) system
  • Weekly checks to support the Monthly submission to Work Wise Surrey County council

Ad Hoc Duties:

  • Perform ad hoc duties as required to support the Work Wise contract, demonstrating flexibility and adaptability to meet the evolving needs of the program

Administrative Support:

  • Offer unwavering administrative support across diverse projects, using best practices to drive success
  • Efficiently manage IT equipment for new team members and facilitate the smooth return of equipment from departing staff

The training you will be getting

  • Upon completion of your apprenticeship you will achieve the Level 3 Business Admin Apprenticeship Standard
  • You will be assigned a mentor who will work with you on a one to one basis
  • There will be workshops that you need to attend remotely via Zoom
  • In-house training will be given to support specifics of the role

What to expect at the end of your apprenticeship

  • Full training and development from amazing team leaders with regular mentoring
  • Continuous exciting career and personal development opportunities

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Team working, Initiative, Motivated and enthusiastic


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

Applicants must live in close proximity to the office.

About the employer

Get Set UK is bursting with culture, energy, and opportunity - 83% of our employees love working for Get Set UK and find their job rewarding and inspiring. We are a high-performing people services provider, delivering a range of exciting government-funded programmes that are aimed at supporting people to find employment and gain qualifications. Our mission is to support and enable individuals to maximize their employment and career potential. We are changing the way employers hire by challenging mindsets, connecting them with valuable candidates, and empowering our customers to enhance their skills and confidently step back into employment.


Get Set UK


9 Gleneagles Court

Brighton Road


RH10 6AD

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Andrea Gregory

07764 969337

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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