Technical Customer Support Apprentice

CAREBEANS LIMITED

Hereford, HR1 2AB

Closes in 6 days (Friday 2 August at 11:59pm)

Posted on 23 May 2024

Print

Contents

Summary

Carebeans is looking for an enthusiastic individual to fill the position of an Apprentice Technical Customer Experience Hero – ensuring our customers have a great experience.

Annual wage
£14,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Software development technician (level 3)
Hours
Monday to Friday 9am to 5pm

37 hours a week

Possible start date

Monday 5 August

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 Business Administration, with training in how to:

·        Use multiple IT packages and systems to write letters/emails, perform financial processes and analyse data.

·        Produce accurate records and documents including emails, letters, files, payments, reports, and proposals.

·        Exercise proactivity and good judgement, to make effective decisions based on sound reasoning.

·        Plan and organise a variety of different tasks to manage the expectations of colleagues at all levels.

·        Manage projects, including the use of tools to scope, plan, monitor and report.

For a full list of programme modules visit: velocity-pt.co.uk

Where you’ll work

High Street

Hereford

HR1 2AB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

VELOCITY 1ST LIMITED

Your training course

Software development technician (level 3)

Equal to A level

Course contents
  • Write simple code for discrete software components following an appropriate logical approach to agreed standards (whether web, mobile or desktop applications) under supervision
  • Apply appropriate secure development principles to specific software components at all stages of development
  • Support development of effective user interfaces
  • Make simple connections between code and defined data sources as specified
  • Test simple code and analyse results to correct errors found using unit testing under supervision
  • Conduct a range of test types under supervision , such as Functional and Non -Functional.
  • Apply structured techniques to problem solving, including carry out simple debug of code
  • Follows organisational and industry good coding practices (including for naming, commenting etc.)
  • Solve logical problems, seeking assistance when required (including appropriate mathematical application)
  • Support the creation of simple software documentation and visuals to effectivelycommunicate understanding of the program
  • Define functional and non -functional requirements such as use cases, storyboards, user stories, performance and accessibility.
  • Work within operational requirements such as health and safety, budgets, brands and normal business protocols
  • Develop user interfaces as appropriate to the organisations development standards and the type of software development being developed
  • Build scripts in line with work instructions for deployment into the relevantenvironment
  • Follow simple software designs and functional/technical specifications in line with work
  • Follow simple testing frameworks and methodologies in line with work instructions
  • Follow company, team or client approaches to continuous integration, version and sourcecontrol as instructed
  • Support the communication of software solutions and ideas to technical and non-technical stakeholders
  • Apply algorithms, logic and data structures in a supported context in line with workinstructions
  • Follow work instructions to contribute to building a given design whist remainingcompliant with security and maintainability requirements
  • Apply techniques to break down complex problems.
  • Demonstrate how Key Performance Indicators (KPIs) can be used to frame and measuredesired outcomes
  • Implement secure code in appropriate languages of different types which is maintainable, readable, functional.
  • Design simple software solutions to meet a requirement using tools and techniques, such as waterfall and agile
  • Work in a shared code base with appropriate etiquette and tools, such as modularity and data definition
  • Use simple debugging techniques, such as interactive debugging, print debugging, remotedebugging
  • Implement test plans under supervision to show that a test plan is implementable in practice and implementation conforms to the plan.
  • Develop and use simple acceptance criteria.
  • Apply and maintain procedures and security controls to ensure confidentiality, integrityand availability
  • Use collaboration tools and technologies for source and version control to enable workingtogether on common projects, regardless of physical location,
  • Follow instructions to ensure client data is held securely under supervision e.g., not using personally identifiable information in test systems, making sure personal actions comply with ICO regulations
  • Use collaboration tools and technologies for writing technical documentation for, and adapting to, specific audience(s). e.g., technical, non-technical, internal, external

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • 5 GCSE's including English & Maths (grade A*-C/9-4 or equivalent)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience

    About this company

    Carebeans Limited is a contemporary, innovative software company based in the UK. We design and build comprehensive care planning and management software along with fully integrated mobile applications for the UK social care sector. We are also developing exciting new in home technologies to support independent living. We are a rewarding, customer-centric, supportive business and our goal is to expand the customer support team to meet the needs of a rapidly growing customer base.

    After this apprenticeship

    The role offers long term security and the opportunity to progress into a permanent position.

    Ask a question

    The contact for this apprenticeship is:

    VELOCITY 1ST LIMITED

    Tom Crossland

    thomas.crossland@velocity-academy.co.uk

    07887340679

    The reference code for this apprenticeship is VAC1000252930.

    Apply now

    Closes in 6 days (Friday 2 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.