Apprentice Receptionist and Business Administrator INTERMOTORS LIMITED

This is an exciting opportunity to work for Intermotors Limited undertaking varied duties. You will be working with a hardworking and friendly team.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    The wage may be negotiable, this will be dependent upon experience; the wage may also increase subject to meeting both work and apprenticeship targets on-going.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday - 8.30 am until 5.30 pm There may be occasional Saturday mornings - 8.30 am until 12.30 pm, you will be either paid for this time or be given the time off.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    21 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000252288

  • Positions

    1 available

What you will do in your working day

The role will include various duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

  • To deal courteously and efficiently with all visitors
  • Answering the telephone in a professional manner and dealing with enquiries
  • General administrative duties including typing        correspondence by e-mail and letter
  • Research prices of parts
  • Ordering parts
  • To undertake filing, photocopying/scanning record keeping and distribution of relevant documents
  • Using Microsoft Packages, in particular Word and Excel
  • Using Sage
  • Processing Invoices
  • Managing the diary/bookings
  • Responsible for co-ordinating the post
  • Providing refreshments for visitors when required
  • Inputting data onto internal systems with a high level of accuracy
  • Dealing with stationary/stock levels and reordering as and when appropriate
  • Assisting all members of the team as and when required
  • Dealing with requests for information
  • Ensure that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality 

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows: 

  • Attend and be punctual for all induction session, lessons, work-based training/support sessions
  • Complete all required assignments
  • Build up your portfolio of evidence on-going
  • Access support from your tutor/assessor and manager as and when required

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

The training you will be getting

Overview of Customer Service Level 2 Apprenticeship Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.The standard covers the following:

  • Knowledge
  • Skills
  • Behaviours / Attitude

You will complete an End Point Assessment this will involve the following:

  • Showcase/Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion

Functional Skills:  Level 1 and then L2 in maths and English

You are given one day per week as time off to study; you will attend classes face to face and via Teams at Kirklees College in Huddersfield. The study day is a Wednesday.

What to expect at the end of your apprenticeship

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Excellent timekeeping, Excellent attendance

Qualifications

GCSE or equivalent Maths and English (Grade 4/C or above or equivilent) Essential
BTEC or equivalent ICT - Knowledge of Outlook, Excel and Word (Grade Pass, Merit or Distinction) Desired

Things to consider

There are excellent transport links by train or bus. Please check time it will take you to travel and the costs. You will be required to attend an interview. The advert may close early if there is sufficient interest, so please apply as soon as possible to avoid disappointment.

About the employer

EXPERIENCED VW AUDI GROUP SPECIALIST GARAGE - Why settle for anything less? Our commitment to precision, safety, and performance ensures your vehicle receives the care it deserves. Whether you're facing battery issues, need tyre replacements, or require advanced diagnostics, Intermotors is your solution. Experience the difference between our skilled technicians, cutting-edge facilities, and a dedication to excellence. From efficient battery replacements within the hour to programming new batteries seamlessly, we've got your automotive needs covered. Drive with confidence, and choose Intermotors for quality that goes the extra mile. Your vehicle deserves the best, and we deliver. Schedule your service today and embark on a journey of reliability and performance. Your satisfaction is our priority – trust Intermotors for a ride that exceeds expectations

Employer

INTERMOTORS LIMITED

Address

Dyehouse Ln,

Brighouse

HD6 1LL

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Training

Training provider

KIRKLEES COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Nichola Barnes

apprenticeships@kirkleescollege.ac.uk

07788390025

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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