Human Resources Apprentice

FIRST HOME IMPROVEMENTS (ENGLAND) LIMITED

Norwich, NR9 5LY

Closes in 6 days (Friday 2 August)

Posted on 20 May 2024

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Summary

You will provide information and guidance to staff and managers on a range of HR topics e.g. staff management policies including annual leave, attendance management, performance management etc. You will also provide HR support at interviews and attend meetings to provide general administrative support as required.

Annual wage
£12,147.20 to £21,713.12 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
HR support (level 3)
Hours
Monday to Friday, 9.00am - 5.00pm, with one day finishing at 4pm. 30 minute lunch breaks.

36 hours a week

Possible start date

Friday 16 August

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • The apprentice will be working towards the HR Support Level 3 Apprenticeship Standard.
  • This apprenticeship is supported by the CIPD Level 3 Foundation Certificate in People Practice.
  • Monthly classroom attendance in Norwich.

Where you’ll work

First Home Improvements Station Road Ind Est Lenwade

Norwich

NR9 5LY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

COLCHESTER INSTITUTE

Your training course

HR support (level 3)

Equal to A level

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • maths and English (grade 9-4/A*-C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Logical
    • Team working
    • Non judgemental
    • Patience

    Other requirements

    Our Lenwade Head Office is two storey building with no lift. Benefits include; company pension, Employee Assistance Scheme (EAS) to support mental health, free on-site car parking, 33 days paid holiday per year (including bank holidays), plus a buying and selling holiday scheme available after 6 month probation.

    About this company

    First Home Improvements (England) Ltd traces its roots to the early 1970’s, when its original owners Debbage & Tubby started to develop the company’s existing manufacturing site in Lenwade, Norfolk. We offer exclusive and innovative products that are made to the highest possible standards using traditional hand crafted methods. “We are big enough to cope and small enough to care”. All of our uPVC units are sourced from quality assured suppliers. First Home Improvements (England) Ltd engages more than 650 industry professionals in various roles ranging from salesmen, designers and specialist craftsmen through to skilled installation teams. All of our products come with a 10 year Warranty. We specialise in Conservatories, Windows, Doors and Rooflines for residential installations (PVCu) for the general public and have established a reputation for the enduring quality of our products and outstanding customer care. Quality is never an accident it is always the result of high intention, sincere effort, intelligent direction and skilful execution; it represents the wise choice of many alternatives. We all have our own ideas of the perfect home and a place to live that has individuality. At First Home Improvements (England) Ltd we can help you achieve that perfection and turn your dream into a reality with the unique range of products we have to offer. Whether it is replacement Windows, Doors, Conservatory, Roofline or Garage Door, it is vital to select the right company.

    https://www.firsthomeimprovements.co.uk/ (opens in new tab)

    After this apprenticeship

    • The successful candidate will complete their apprenticeship within 18 months.
    • A position may be available for the right candidate following successful completion of the apprenticeship.
    • The business is looking for somebody who wants to develop and gain a position following their apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    COLCHESTER INSTITUTE

    Colchester Institute - Apprenticeship Team

    ci.apprenticeships@colchester.ac.uk

    01206 712043

    The reference code for this apprenticeship is VAC1000251989.

    Apply now

    Closes in 6 days (Friday 2 August)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.