You will provide information and guidance to staff and managers on a range of HR topics e.g. staff management policies including annual leave, attendance management, performance management etc. You will also provide HR support at interviews and attend meetings to provide general administrative support as required.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Jul 2024

Apprenticeship summary

  • Annual wage

    £12,147.20 to £21,713.12

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday, 9.00am - 5.00pm, with one day finishing at 4pm. 30 minute lunch breaks.

    Total hours per week: 36.5

  • Expected duration

    18 Months

  • Possible start date

    19 Jul 2024

  • Date posted

    20 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Provide a full administrative support to the HR function / point of contact for admin queries.
  • HR administration duties such as processing starters, leavers (for both employed and self-employed), personnel changes, holiday management and other similar tasks.
  • Ensure all documentation is captured and held on staff profiles.
  • Participate in disciplinaries, grievances and appeals taking notes and all the related administration.
  • Assist the with absence management, including ensuring all self-certification and medical certificates are received and paid accordingly.
  • Ensuring front end directory is up to date, working with H&S, IT, Fleet & Reception.
  • Ensure all correspondence is kept up to date and is sent out in a timely manner.
  • Administrate staff benefits.
  • Any other reasonable requests from Line Manager.

The training you will be getting

  • The apprentice will be working towards the HR Support Level 3 Apprenticeship Standard.
  • This apprenticeship is supported by the CIPD Level 3 Foundation Certificate in People Practice.
  • Monthly classroom attendance in Norwich.

What to expect at the end of your apprenticeship

  • The successful candidate will complete their apprenticeship within 18 months.
  • A position may be available for the right candidate following successful completion of the apprenticeship.
  • The business is looking for somebody who wants to develop and gain a position following their apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Non judgemental, Patience


GCSE or equivalent maths and English (Grade 9-4/A*-C) Essential

Things to consider

Our Lenwade Head Office is two storey building with no lift. Benefits include; company pension, Employee Assistance Scheme (EAS) to support mental health, free on-site car parking, 33 days paid holiday per year (including bank holidays), plus a buying and selling holiday scheme available after 6 month probation.

About the employer

First Home Improvements (England) Ltd traces its roots to the early 1970’s, when its original owners Debbage & Tubby started to develop the company’s existing manufacturing site in Lenwade, Norfolk. We offer exclusive and innovative products that are made to the highest possible standards using traditional hand crafted methods. “We are big enough to cope and small enough to care”. All of our uPVC units are sourced from quality assured suppliers. First Home Improvements (England) Ltd engages more than 650 industry professionals in various roles ranging from salesmen, designers and specialist craftsmen through to skilled installation teams. All of our products come with a 10 year Warranty. We specialise in Conservatories, Windows, Doors and Rooflines for residential installations (PVCu) for the general public and have established a reputation for the enduring quality of our products and outstanding customer care. Quality is never an accident it is always the result of high intention, sincere effort, intelligent direction and skilful execution; it represents the wise choice of many alternatives. We all have our own ideas of the perfect home and a place to live that has individuality. At First Home Improvements (England) Ltd we can help you achieve that perfection and turn your dream into a reality with the unique range of products we have to offer. Whether it is replacement Windows, Doors, Conservatory, Roofline or Garage Door, it is vital to select the right company.




First Home Improvements Station Road Ind Est Lenwade



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Colchester Institute - Apprenticeship Team

01206 712043

Apprenticeship standard

HR support

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Jul 2024