Client Services & Marketing Assistant Apprentice PARAGON TRAINING (UK) LTD

This is a fantastic opportunity to join a well-established organisation as a Customer Services Specialist Apprentice. You will have the opportunity to develop your knowledge and skills in end-to-end sales and customer interaction as part of a leading UK provider of Health and Safety training programmes.

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Closing date: 12 Jul 2024

Apprenticeship summary

  • Annual wage


    This pay rate is above National Minimum Wage

    We are willing to be flexible with the wage offered and there is no upper limit on the starting salary we are willing to offer for a candidate with suitable experience and potential. Commission scheme available based on achieving set targets.

  • Working week

    Monday to Friday, 9am to 5pm

    Total hours per week: 36.0

  • Expected duration

    15 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    15 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Leading the end-to-end sales interaction with an allocated customer portfolio

  • Managing sales internally within the organisation

  • Retaining and growing a number of existing customer accounts

  • Generating new business by contacting prospective customers, qualifying opportunities and bringing the sales process to a mutually acceptable close

  • Working to targets and sales forecasts

  • Develop a comprehensive understanding of the services provided by Paragon Training

  • Process orders and payments

  • Carry out all necessary administrative duties

  • Maintain an up-to-date product knowledge in order to keep customers informed of our products and services

The training you will be getting

  • Studying over 15 months to achieve a Customer Service Specialist level 3 qualification

  • Training delivered by specialised Tutors and Guest Speakers

  • Sessions delivered face to face and remotely over Microsoft Teams

  • You will gain a wealth of knowledge, skills and behaviours

  • Training delivered monthly or more regularly is required

What to expect at the end of your apprenticeship

Upon successful completion of the apprenticeship, we aim to employ the apprentice as a permanent member of staff. Opportunities will be provided to further develop your professional career within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working


GCSE or equivalent English (Grade 4-9) Desired
GCSE or equivalent IT (Grade 4-9) Desired
GCSE or equivalent Maths (Grade 4-9) Desired

About the employer

Paragon Training specialises in producing up-to-date and comprehensive health and safety training video packages. . We supply a professional range of safety video training programmes - with over 4,000 different health and safety videos available. We offer our clients a plethora of safety training solutions including safety training Videos, a variety of E-Learning, PowerPoints & Posters, while we can also provide an in-depth consultancy service incorporating appropriate safety training courses. We have over 20 years’ experience supporting apprentices to develop their skills and careers, with many progressing to high level roles in successful companies.




Suite 8

Crystal House

New Bedford Road


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Kaley Casson


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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