Level 2 Customer Service Practitioner Apprenticeship AMAZING ALLOYS SHROPSHIRE LIMITED

Amazing Alloys are looking for a professional and organised customer service apprentice/receptionist to join their team. As the first point of contact, you will play a crucial role in creating a positive and welcoming atmosphere for their clients and visitors. Get in touch if you have excellent communication skills and a friendly demeanour.

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Closing date: 10 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9.00am - 5.00pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    24 Jun 2024

  • Date posted

    15 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

* To welcome and greet visitors in a warm and friendly manner

* Answer phone calls and direct to the appropriate person or department

* Provide accurate information to callers and visitors

* Schedule appointments and maintain staff calendars

* Maintain office supplies inventory and place orders as needed

* Assist with various administration tasks as assigned

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship

Support with English and Maths if required

Work based learning

End Point Assessment

What to expect at the end of your apprenticeship

Amazing Alloys hope to offer a full time position upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Team working, Initiative, Patience, Ability to multi task


GCSE or equivalent GCSE English and Maths (Grade 2/3 or D-E or Level 1 FS) Essential
GCSE or equivalent GCSE English and Maths (Grade A*-C/9-4 or Level 2 FS) Desired

Things to consider

Amazing Alloys is a very busy workshops which can be fast paced.

About the employer

Amazing Alloys is a family run business offering a premier alloy wheel refurbishment in Telford. Their state of the art workshop is fully equipped to serve all of Shropshire, Staffordshire and surrounding areas.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Diane Jones


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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