Level 2 Customer Service Practitioner Apprenticeship

AMAZING ALLOYS SHROPSHIRE LIMITED

TELFORD, TF1 7ES

Closes in 9 days (Monday 5 August at 11:59pm)

Posted on 15 May 2024

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Summary

Amazing Alloys are looking for a professional and organised customer service apprentice/receptionist to join their team. As the first point of contact, you will play a crucial role in creating a positive and welcoming atmosphere for their clients and visitors. Get in touch if you have excellent communication skills and a friendly demeanour.

Annual wage
£12,675 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9.00am - 5.00pm

37 hours a week

Possible start date

Monday 12 August

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Level 2 Customer Service Practitioner Apprenticeship

Support with English and Maths if required

Work based learning

End Point Assessment

Where you’ll work

UNIT A3

HORTONWOOD 10

TELFORD

TF1 7ES

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • GCSE English and Maths (grade 2/3 or D-E or Level 1 FS)

    Desirable qualifications

    GCSE or equivalent in:

    • GCSE English and Maths (grade A*-C/9-4 or Level 2 FS)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Team working
    • Initiative
    • Patience
    • Ability to multi task

    Other requirements

    Amazing Alloys is a very busy workshops which can be fast paced.

    About this company

    Amazing Alloys is a family run business offering a premier alloy wheel refurbishment in Telford. Their state of the art workshop is fully equipped to serve all of Shropshire, Staffordshire and surrounding areas.

    https://www.amazingalloys.co.uk/ (opens in new tab)

    After this apprenticeship

    Amazing Alloys hope to offer a full time position upon successful completion of the apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    JUNIPER TRAINING LIMITED

    Diane Jones

    diane.jones@junipertraining.co.uk

    The reference code for this apprenticeship is VAC1000251202.

    Apply now

    Closes in 9 days (Monday 5 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.