Business Administration Apprentice CHANGING LIVES HOUSING TRUST

An exciting opportunity has arisen for an Admin Apprentice to join the team and provide administration support for our Project Workers and Finance Manager. In addition to assisting with the administration side, you will also support clients during their site visit, including the admin of client service charges for the finance department.

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Closing date: 28 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00 to £23,795.20

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday: 9:00am to 5:00pm (OFFICE BASED)

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    14 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • To support the Project Team with the departmental administration
  • To promote and provide appropriate information and advice about the Trust's Services and objectives
  • To meet and greet all visitors to the Trust and filter appropriately
  • To provide secretarial and administrative support which includes typing, minutes taking, filling, data inputting, maintenance admin and management of information held by the company
  • To promote the aims, objectives and services of the association to all visitors and clients
  • To prepare and assist with the collection of data for such weekly, monthly, quarterly and annual reports on Voids Service and Housing Benefit Arrears or any other data that may be required
  • To perform such other duties, appropriate to the role, as may be required by the Project Manager/Trust from time to time
  • To make regular and early contact with all the clients in arrears through hostel visits (which will be supported by a member of the Project Worker team), telephone calls, text messages, emails and office interviews (inc. three way meetings with refers) 
  • Prevent arrears from escalating in line with the Trust's rent collection policies and procedures to prevent serious debt and homelessness
  • To undertake other duties that commensurate with skills, knowledge and experience of this post, as and when required by the Senior Management Team
  • To keep up to date with changes to legislation and the impact of welfare reform on both clients and the organisation

The training you will be getting

  • Level 3 Business Administration Qualification
  • All training is undertaken online, through a combination of self-paced eLearning and live online classes   

What to expect at the end of your apprenticeship

Further progression may well be available in other areas within our sector, upon successful completion of Level 3 Business Administration Apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Patience


GCSE or equivalent Maths & English (Grade C/4) Essential

About the employer

As a Registered charity housing association we support those homeless or at risk of eviction by providing them with a shared accommodation with support from Project Workers. We help them to move onto independently living/employment and support with finances.




2 Beech Avenue

South Croydon


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Harprit Gill

0203 198 7562

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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