Client Relation Advisor - Apprenticeship

SECOM PLC

Leeds, LS11 8PR

Closes in 22 days (Wednesday 14 August)

Posted on 14 May 2024


Summary

Secom PLC in Leeds are recruiting for an Apprentice Client Relation Advisor, the successful candidate will work towards a Level 2 qualification in Customer Service.

Annual wage
£16,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 08:00am - 5pm, 1 hour lunch, maximum 37.5 hours per week

37 hours a week

Possible start date

Monday 19 August

Duration

1 Year 2 Months

Positions available

3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Work Based Learning
  • Level 2 Customer Service Practioner 
  • Functional Skills Maths/English

Where you’ll work

Unit G, Millshaw Business Living

Global Avenue

Leeds

LS11 8PR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths/English (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Problem solving skills
    • Administrative skills
    • Logical
    • Team working
    • Creative
    • Initiative

    About this company

    Here at SECOM, we are a market-leading provider of bespoke security and fire solutions. Our innovative range of products, services and solutions enables us to create tailored systems to protect homes or businesses. There’s a reason we are trusted by some many top UK brands, as well as homeowners across the country.

    https://secom.plc.uk/about/ (opens in new tab)

    After this apprenticeship

    • Progression onto full time employment

    Ask a question

    The contact for this apprenticeship is:

    NORTH LANCS. TRAINING GROUP LIMITED(THE)

    recruitment NLTG

    01254 395355

    The reference code for this apprenticeship is VAC1000250976.

    Apply now

    Closes in 22 days (Wednesday 14 August)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.