Apprentice Sales Office Administrator JOHN HORNBY SKEWES & CO LTD

The successful candidate will have excellent interpersonal skills, be an engaging and adept communicator, be a musician and / or have music products industry knowledge and / or experience of musical instruments and / or PA equipment.

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Closing date: 28 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9.00am - 5.00pm with 30 minutes unpaid lunch and 2 x 10 minute "tea" breaks.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    14 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Based at our Garforth, Leeds Head Office, we are recruiting a Sales Office Administrator for our busy sales office.

The primary objective of the role is proactively growing sales. The successful candidate will have excellent interpersonal skills:

  • Be an engaging and adept communicator
  • Be a musician and / or have music products industry knowledge and / or experience of musical instruments and / or PA equipment
  • Be literate, numerate
  • Competent with MS Office applications and CRM
  • Work well in a team and independently with direct experience in business to business sales or be an enthusiastic learner with clear potential

Main Roles and Responsibilities:

  • Processing of domestic and export trade customer orders received via various methods, preparation of customer orders to include order input, confirmations, preparing and issuing Pro-Forma invoices and managing the dispatch process
  • Liaising with freight forwarders and service providers to facilitate the seamless provision of excellent customer service
  • Generating correct and precise documentation to
    accompany goods where necessary
  • Working closely in cooperation with the Sales Office Team
    Leader and all company departments and colleagues to ensure the highest levels of customer care are always met, efficiency and
    effectiveness are at their maximum and the Company's objectives
    and goals are met.
  • Working closely in cooperation with the Business
    Development Managers to ensure customer care, and aftersales
    service levels are met
  • Ensuring the El0 customer database is accurately
    maintained, updated
  • Ensuring customer pricing on the El0 system is accurately
  • Monitor new account applications and provide a welcome
    email to all new successful applications
  • Oversee and manage the process of helping prospective
    customers and new trade customers with their enquiries and the
    application process, including immediate access to the trade web
    site portal
  • Politely, confidently and accurately receive and deal with
    customer general and pricing queries
  • Politely and confidently receive, deal with, and where
    necessary take high level ownership to resolve customer queries
    and complaints
  • Assisting in general Sales Office duties as required


  • An established induction process commences on the first
    day of employment

The training you will be getting

During your apprenticeship you will be enrolled at Leeds City College
(School of Business) and will complete the following programme:

Level 2 Customer Service Practitioner Apprenticeship Standard:

This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the workplace doing on-the-job training. The broad purpose of the occupation is to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type

Duration and start date:

This is a 15-month apprenticeship (12 months for the practical period which includes the day release at college and 3 months for the end-point assessment).

What to expect at the end of your apprenticeship

Potential full time role. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience, Physical fitness, Microsoft Word & Excel, Willingness to learn


GCSE or equivalent English (Grade C / 4) Essential
GCSE or equivalent Maths (Grade C / 4) Essential

Things to consider

- Commute time. - Please review the current Apprenticeship National Minimum Wage guide (ANMW):­minimum-wage-rates.

About the employer

Distribution of Musical instruments, merchandise, amplification and karaoke equipment.







LS25 2HR

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Apprenticeships Recruitment Team

0113 284 6464

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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