Apprentice Sales Office Administrator

JOHN HORNBY SKEWES & CO LTD

LEEDS, LS25 2HR

Closes on Saturday 31 August

Posted on 14 May 2024

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Contents

Summary

The successful candidate will have excellent interpersonal skills, be an engaging and adept communicator, be a musician and / or have music products industry knowledge and / or experience of musical instruments and / or PA equipment.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 9.00am - 5.00pm with 30 minutes unpaid lunch and 2 x 10 minute "tea" breaks.

37 hours a week

Possible start date

Sunday 1 September

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

During your apprenticeship you will be enrolled at Leeds City College
(School of Business) and will complete the following programme:

Level 2 Customer Service Practitioner Apprenticeship Standard:

This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the workplace doing on-the-job training. The broad purpose of the occupation is to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type

Duration and start date:

This is a 15-month apprenticeship (12 months for the practical period which includes the day release at college and 3 months for the end-point assessment).

Where you’ll work

SALEM HOUSE

PARKINSON APPROACH

GARFORTH

LEEDS

LS25 2HR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade C / 4)
    • Maths (grade C / 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Patience
    • Physical fitness
    • Microsoft Word & Excel
    • Willingness to learn

    Other requirements

    - Commute time. - Please review the current Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national­minimum-wage-rates.

    About this company

    Distribution of Musical instruments, merchandise, amplification and karaoke equipment.

    https://www.jhs.co.uk/ (opens in new tab)

    After this apprenticeship

    Potential full time role. 

    Ask a question

    The contact for this apprenticeship is:

    LUMINATE EDUCATION GROUP

    Apprenticeships Recruitment Team

    apprenticeships@leedscitycollege.ac.uk

    0113 284 6464

    The reference code for this apprenticeship is VAC1000250924.

    Apply now

    Closes on Saturday 31 August

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.