Sales Administrator - Apprenticeship

VALVES INSTRUMENT PLUS LTD

MANCHESTER, M29 7JT

Closes in 18 days (Wednesday 14 August)

Posted on 14 May 2024

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Contents

Summary

Valves Instruments Plus Ltd (VIP) in Astley are recruiting for a Sales Admin Apprentice. The successful candidate will work towards completing a Level 2 Customer Service Apprenticeship over the duration of 17 months. The successful candidate will also be speaking with customers regards outstanding quotations, prospects about working with VIP and general communication with customers or potential customers, plus more.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday: 8:30am - 5pm (1 hour un-paid lunch)

37 hours a week

Possible start date

Wednesday 21 August

Duration

1 Year 5 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Level 1 & 2 Functional Skills in maths and English 
  • Level 2 Customer Service Practitioner Apprenticeship Standard

Where you’ll work

VIP HOUSE

CHADDOCK LANE

ASTLEY

MANCHESTER

M29 7JT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Team working
    • Motivated
    • Reliable
    • Punctual
    • Honest

    About this company

    For over 35 years Valves Instruments Plus (VIP) have been supplying quality engineering and plumbing products to the construction, process and HVAC industries. We stock over 6000 items including ball valves, butterfly valves, solenoid valves, safety relief valves and a wide range of actuation products. Our range doesn't end there though - we also offer a wide selection of instruments including pressure gauges, thermometers and transmitters. Our plumbing range includes boilers, radiators, bathroom suites and stainless steel. In 2009 VIP also launched its pumps division; the comprehensive range is suitable for both engineering and process industries. Our technical expertise is based around years of experience along with keeping up to date with the latest product developments. We are always happy to help you and source any specialist products that you require.

    https://www.vip-ltd.co.uk/ (opens in new tab)

    After this apprenticeship

    • Progress onto full-time employment

    Ask a question

    The contact for this apprenticeship is:

    NORTH LANCS. TRAINING GROUP LIMITED(THE)

    The reference code for this apprenticeship is VAC1000250923.

    Apply now

    Closes in 18 days (Wednesday 14 August)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.