Ford Customer Service Advisor Apprenticeship - Stockport

FORD RETAIL LIMITED

Stockport, SK1 4AP

Closes in 4 days (Wednesday 31 July at 11:59pm)

Posted on 13 May 2024

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Contents

Summary

Working in a service department, the apprentice will train in a number of areas, including improving customer relations, monitoring and dealing with customer problems and looking to promote continuous improvement in customer service.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, daytime hours. Shifts to be confirmed.

40 hours a week

Possible start date

Thursday 1 August

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

  • Level 2 Customer Service Practitioner Apprenticeship Standard

Where you’ll work

Mersey Street

Stockport

SK1 4AP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English & Maths (grade 4 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Logical
    • Team working
    • Initiative

    About this company

    TrustFord is the world’s largest Ford dealer group, operating over 60 locations in the UK, including Northern Ireland and the Channel Islands. TrustFord forms part of Ford Retail Group and as well as managing the Ford franchise for new and commercial vehicles, we run a multi franchise operation for used cars, used commercial vehicles, aftersales and parts. As well as TrustFord dealerships, Ford Retail Group owns and operates 14 Parts Plus sites nationally, runs a national Mobile Service operation and a Service NOW site in Prestwich.

    After this apprenticeship

    A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership.

    Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.

    Ask a question

    The contact for this apprenticeship is:

    SKILLNET LIMITED

    Jose Faria

    Jose.faria@skillnet.org.uk

    01923216165

    The reference code for this apprenticeship is VAC1000250434.

    Apply now

    Closes in 4 days (Wednesday 31 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.