Ford Customer Service Advisor Apprenticeship - Stockport FORD RETAIL LIMITED

Working in a service department, the apprentice will train in a number of areas, including improving customer relations, monitoring and dealing with customer problems and looking to promote continuous improvement in customer service.

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Closing date: 31 Jul 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, daytime hours. Shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    13 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000250434

  • Positions

    1 available

What you will do in your working day

Working in an exciting and busy environment the customer service advisor apprentice will be the front-line support for the busy service department.

The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

The training you will be getting

Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

  • Level 2 Customer Service Practitioner Apprenticeship Standard

What to expect at the end of your apprenticeship

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership.

Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English & Maths (Grade 4 or above) Essential

About the employer

TrustFord is the world’s largest Ford dealer group, operating over 60 locations in the UK, including Northern Ireland and the Channel Islands. TrustFord forms part of Ford Retail Group and as well as managing the Ford franchise for new and commercial vehicles, we run a multi franchise operation for used cars, used commercial vehicles, aftersales and parts. As well as TrustFord dealerships, Ford Retail Group owns and operates 14 Parts Plus sites nationally, runs a national Mobile Service operation and a Service NOW site in Prestwich.

Employer

FORD RETAIL LIMITED

Address

Mersey Street

SK1 4AP

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Jose Faria

Jose.faria@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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